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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your
accounts and a sum of the revenue of the opportunities.
What should you do?

A) Create an account view that displays the account name and the revenue of the opportunities of the accounts.
B) In the Report Wizard, create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer). Display the account name and the revenue of the opportunities.
C) Create an opportunity view that displays the revenue of the opportunities and the account name.
D) In the Report Wizard, create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer). Display the revenue of the opportunities and the account name.

2. In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

A) Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.
B) Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.
C) Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.
D) Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.

3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) The Pipeline Phase field is mandatory.
C) A Price List is required to add products to an opportunity.
D) Opportunities can be created for leads.

4. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?

A) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
B) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
C) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
D) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Open the opportunity, and then change the currency.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

Solutions: