Microsoft Dynamics CRM 2011 Applications (MB2-868) Free Practice Test

Question 1

In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A. Create a new opportunity that has the correct currency, and then delete the original opportunity.

B. Open the opportunity, and then change the currency.

C. Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.

D. Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

Correct Answer: B

Question 2

Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A. A case cannot be resolved until all activities associated to the case are completed.

B. Custom activity types can be converted into cases.

C. A case must be assigned a subject.

D. Cases can be assigned to teams.

Correct Answer: A,B,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

B. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

C. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.

D. Promote the email message to a campaign response, and then convert the campaign response to a new lead.

Correct Answer: C

Question 4

In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.

B. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

C. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

D. Share the members of the marketing list with a new static marketing list.

Correct Answer: B

Question 5

A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A. Enable auditing for the articles.

B. Enable auditing for the article template.

C. Enable system auditing.

D. Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.

Correct Answer: A,C

Question 6

In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.

B. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

C. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

D. Share the members of the marketing list with a new static marketing list.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Microsoft Dynamics CRM 2011 Applications (MB2-868) Free Practice Test