Macintosh Service Certification Exam (9L0-010) Free Practice Test

Question 1

How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A. 4

B. 3

C. 1

D. 2

Correct Answer: B

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Question 2

Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A. Check for signal interference.

B. Verify Bluetooth peripheral hardware batteries are charged.

C. Make sure Bluetooth is turned on.

D. Update Bluetooth software on the Mac.

E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.

Correct Answer: E

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Question 3

A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A. Connect the system to external speakers to check for sound output

B. Look for cracks, dents or scratches on the exterior of the system

C. Check for any unusual odors coming from the system, which might indicate spill damage

D. Open the hard disk drive to check for scratches or dust inside

E. Ask the customer to describe in detail how he abused his computer to the point that it no longer functions

Correct Answer: B,C

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Question 4

A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

A. board, trackpad, microphone, fan ducts and clutch screw covers

B. battery, keyboard, trackpad, speakers and fan ducts

C. keyboard, trackpad, microphone and fan ducts

D. battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers

Correct Answer: D

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Question 5

Which safety issue applies to newer Apple portable models?

A. Heavy internal frame

B. Fragile bottom case

C. High voltage display

D. Sharp logic board edges

E. Soft battery enclosure

Correct Answer: E

Question 6

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

A. Work on the floor instead of a table.

B. Use a wireless wrist strap.

C. Do not practice ESD prevention.

D. Use a grounded ESD heel strap.

Correct Answer: D

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Question 7

Which three of the following items are appropriate to use for ESD prevention? Select three.

A. Static shielding bags

B. Metal work surface

C. CRT discharge tool

D. Grounded work mat

E. Wrist strap and cord

F. Wireless wrist strap

Correct Answer: A,D,E

Question 8

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Press the System Identifier button.

B. Remove the Xserve from its rack.

C. Remove all drive modules from the Xserve.

D. Unlock all drive module bays.

Correct Answer: B

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Question 9

According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A. Discharge the CRT and establish an ongoing ground.

B. Order all available service parts for the appropriate configuration of the product.

C. Lay the product on its side so it will not fall over.

D. Gather all necessary tools and perform all preliminary steps.

E. Disconnect and reconnect all internal cables.

Correct Answer: D

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Question 10

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A. Deflection coil

B. Plastic tab

C. Small screw

D. Ribbon cable

E. Flyback transformer

F. Anode aperture

Correct Answer: B,C,D

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Apple Macintosh Service Certification (9L0-010) Free Practice Test