Download Apple : 9L0-010 Questions & Answers as PDF & Test Software
Updated: May 28, 2026
No. of Questions: 94 Questions & Answers with Testing Engine
Download Limit: Unlimited
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9L0-010 Practice Q&A's
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Apple Macintosh Service Certification Sample Questions:
1. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?
A) What is the issue?
B) What steps have you taken to resolve the problem yourself?
C) Did you turn off the computer improperly?
D) What operating system are you using?
2. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A) Back up user data, then erase and reinstall Mac OS X.
B) Reset PRAM.
C) Reset the SMC.
D) Force the card into the slot.
E) Remove and reinsert the card with a third party SD card adapter.
F) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
3. The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
A) The MacBook has a faulty backup battery.
B) The MagSafe adapter needs to be reset first.
C) The MacBook has a faulty magnetic sleep sensor.
D) A MagSafe adapter connector pin is stuck down or dirty.
4. What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?
A) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
B) Charge the battery while running the Battery Calibration Utility.
C) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
D) The battery is calibrated out of the box; no further steps are needed.
E) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
5. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
A) The contents of RAM are written to hard disk before sleep.
B) The contents of the hard disk are read into RAM before sleep.
C) The contents of the hard disk are encrypted before sleep.
D) The contents of RAM are written to NVRAM before sleep.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,F | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: A |
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