ITIL Foundation (Version 5) (ITILFNDv5) Free Practice Test

Question 1

Why is it important to seek feedback before, during, and after each iteration?

A. To ensure the project plan remains fixed and unchanged throughout development

B. To allow the team to follow the original design without interruption

C. To ensure that each iteration is aligned with changing circumstances

D. To document all activities in detail before starting the next iteration

Correct Answer: C

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Question 2

What distinguishes 'continuous deployment' from continuous delivery?

A. Continuous delivery requires manual code integration

B. Continuous deployment automatically deploys changes to production

C. Continuous deployment prevents frequent releases

D. Continuous delivery eliminates testing activities

Correct Answer: B

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Question 3

Which set correctly lists the components of the ITIL Value System (VS)?

A. Guiding principles, governance, discover, deliver

B. Value streams, projects, releases, incidents, changes

C. Products, services, customers, suppliers, partners

D. Guiding principles, governance, value chain, management practices, continual improvement

Correct Answer: D

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Question 4

Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A. Supplier management

B. Relationship management

C. Service management

D. Release management

Correct Answer: A

Question 5

Which is the purpose of the 'transition' activity?

A. To seamlessly introduce new products into operational environment

B. To develop, integrate and test digital products

C. To ensure continual alignment of product roadmap with needs of service consumers

D. To create prototypes and specifications for products and services

Correct Answer: A

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Question 6

A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A. Keep it simple and practical

B. Collaborate and promote visibility

C. Focus on value

D. Progress iteratively with feedback

Correct Answer: D

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