Download Peoplecert : ITILFNDv5 Questions & Answers as PDF & Test Software
Updated: Jun 03, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following statements about 'outcomes' is TRUE?
A) Outcomes provide assurance to stakeholders regarding the performance of a service
B) An outcome depends on at least one output to deliver a result
C) The level of expenses regarding a technology for a service is defined by an outcome
D) The delivery of products to a stakeholder is enabled by outcomes
2. Which activity ensures that new or changes products are seamlessly introduced in the live environment?
A) Transition
B) Deliver
C) Operate
D) Build
3. How do service providers contribute to the creation of service value for consumers?
A) They reduce risks and provide resources through specialization
B) They determine the financial outcomes for consumers directly
C) They eliminate the need for consumers to use any resources
D) They replace consumers' responsibilities with their own services
4. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
A) DevOps
B) Continuous Delivery
C) Continuous Integration
D) Continuous Deployment
5. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
A) Keep it simple and practical
B) Collaborate and promote visibility
C) Focus on value
D) Progress iteratively with feedback
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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