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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. After completing the initial process discovery and documentation work, the process definition and user story documentation needs to be reviewed to ensure that appropriate emphasis has been placed on process improvement and on identification and definition of appropriate process metrics. With whom does the program manager and process owner conduct this review?

A) BPM Developer
B) BPM Analyst
C) BPM Administrator
D) BPM Architect

2. What WebSphere Lombardi Edition product feature provides developers the ability to reuse, and share assets?

A) snapshots
B) asset tagging
C) library
D) toolkits

3. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) Key Performance Indicators (KPIs)
C) A report
D) Service Level Agreements (SLAs)

4. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Percentage of new hires that pass "Probationary Review".
B) Total time on "Facilitate New Hire's Orientation".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".

Solutions: