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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Percentage of new hires that pass "Probationary Review".
B) Total time on "Facilitate New Hire's Orientation".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".

2. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?

A) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
B) Change the theme of Playback 1 to work exclusively on user interfaces.
C) Capture the feedback in planning for Playback 3 with user interface enhancements.
D) Inform the stakeholders that their request will not be part of this application.

3. The BPM program manager is scheduling Playback 1 for a process application for organizing events. Which of the following parties can be absent during Playback 1?

A) Event Organizer
B) System Architect
C) BPM Developer
D) Process Owner

4. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Remove projects in C quadrant from the inventory because of high complexity and low value.
B) Immediately pursue projects in the B quadrant because of their high value.
C) Consider appetite for BPM as a third axis in this analysis.
D) Redo the business value analysis to ensure customer satisfaction was included.

Solutions: