IBM Tivoli Level 2 Support Tools and Processes (C2010-024) Free Practice Test

Question 1

Which operating systems are supported by IBM Support Assistant Agent?

A. Windows, Linux, AIX, and HPUnix

B. Windows, Linux, AIX, and Solaris

C. Windows. Linux, and AIX

D. Windows, Linux, and Solaris

Correct Answer: A

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Question 2

What is the purpose of IBM Redbooks?

A. provide guidance on how to search in CCWin

B. provide how-to guidelines on RETAIN activity

C. provide specific information about products

D. provide guidance on how to manage PMRs

Correct Answer: C

Question 3

Once the first contact attempt has failed on a Non-OneTeam PMR requesting voice response in which the contact attempt was made at 9:00 AM (client time). Whichactivity should be taken by the engineer to enable a retry?

A. set the call for follow-up for 3 client business days

B. specify a delay time for 1 client business day

C. set the call for follow-up for 1 client business day

D. specify a delay time for later that day

Correct Answer: C

Question 4

An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?

A. Fl 1683

B. Fl 1529

C. Fl 1586

D. Fl 1654

Correct Answer: A

Question 5

What is needed to logon to CAST?

A. RETAIN User ID and password

B. IBM Software Support User ID and password

C. IBM intranet User ID and password

D. Lotus Notes User ID and password

Correct Answer: C

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IBM Tivoli Level 2 Support Tools and Processes (C2010-024) Free Practice Test