Updated: May 29, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
Download Limit: Unlimited
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1. When seeking technical assistance from a team belonging to another brand, where should
the engineer look for details on how to contact the team?
A) the Technical assistance Reference File (TARF) for the team - in the Contact section
B) the teams external website pages - located on www.ibm.com/support
C) the Contact Reference File (CRF) for the team - in the Technical Assistance Procedures
D) the Tivoli OneTeam Process Document (TOPD)- located on the Tivoli Process website
2. How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?
A) Contact the CRF owner and have them change the CRF.
B) Everyone can change a CRF using CCWin.
C) Everyone can change a CRF using RETAIN.
D) Contact the Duty Manager to change the CRF.
3. What method is used by an engineer to create a secondary call for a PMR?
A) Use the CV command in RETAIN or use the PMR->Call Convert option in CCWin.
B) Use the CT command in RETAIN or use the Contact button in CCWin.
C) Use the CG command in RETAIN or use the PMR^Create Call (Call Generate) option in CCWin.
D) Use the GC command in RETAIN or use the PMR^Call Generate (Call Create) option in CCWin.
4. What is needed to logon to IBM Extreme Leverage?
A) RETAIN User ID and password
B) IBM Software Support User ID and password
C) Lotus Notes User ID and password
D) IBM Intranet User ID and password
5. The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
A) Severity 4
B) Severity 2
C) Severity 3
D) Severity 1
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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