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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Decreased returns.
B) Exceed customer expectations.
C) Increased inventory turns.
D) Reduce stock-outs and expediting costs.

2. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) WebSphere Commerce
B) ILOG
C) Coremetrics
D) Unica

3. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Mobile shopping studio.
B) Mobile starter store.
C) Mobile framework.
D) Commerce light.

4. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Integrating the supply chain in order to support the selling process.
C) Driving the customer to the preferred enterprise sales channel.
D) Up-sell potential via outbound calling centers and automated dialers.

5. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) Many customers use a variety of touch points in the purchasing process.
B) A large and increasing number of customer segments with varying expectations.
C) All of the above.
D) Many business functions required for effective commerce are executed outside the enterprise.

Solutions: