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HP LaserJet Solutions Sample Questions:

1. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
B) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
C) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure

2. Which feature/menu provides access to downloading firmware and resets?

A) Device maintenance
B) Administration
C) Service
D) Pre-boot

3. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) ensuring that the customer understands that jams are unavoidable and to call if it happens again
B) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
C) telling the customer that noncompliance with media specification guidelines can void the warranty
D) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations

4. You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path.
What could still be a cause of the jam?

A) The transfer belt is dirty.
B) The media being used is outside the specifications for this printer.
C) The fuser is at an incorrect temperature.
D) The toner is low.

5. What happens during the transfer stage of the Image Formation Process?

A) Nothing.
B) The uniform negative charge is transferred onto the surface of the print drum.

Solutions: