HP LaserJet Solutions (HP2-B25) Free Practice Test

Question 1

Which printing feature was new to Windows Vista?

A. client-side performance improvements

B. color management enhancements

C. quick sets functionality expansion

D. location-aware printing additions

Correct Answer: B

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Question 2

Which color gamut will result in white when all primary colors are combined?

A. Intensity

B. RGB

C. CMYK

D. SWOP

Correct Answer: B

Question 3

You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path.
What could still be a cause of the jam?

A. The transfer belt is dirty.

B. The media being used is outside the specifications for this printer.

C. The fuser is at an incorrect temperature.

D. The toner is low.

Correct Answer: B

Question 4

What does ETB Alienation do? Select THREE.

A. reduces print quality problems

B. causes uneven print density; it can be caused by excessive transfer current

C. causes uneven print density; it is a symptom of worn gears or improper gear mesh

D. moves the C, M and Y transfer rollers away from the drums for black & white prints

E. increases the life of color supplies

Correct Answer: A,B,C

Question 5

What is the first step in the color printing process?

A. The formatter splits the print data into four color planes.

B. The laser discharges certain areas on the OP

C. The OPC surface is charged.

D. The tone is developed into the OP

Correct Answer: B

Question 6

What is the first phase of Troubleshooting Methodology?

A. define the symptom

B. prioritize probable causes

C. develop a solution path

D. using gathered information to determine the problem cause

Correct Answer: A

Question 7

Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?

A. the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues

B. the alerts can be configured from WebJetAdmin, and it will trigger an email about any printer issues

C. this cannot be done, errors can only be checked through the control panel

D. this cannot be done, remote monitoring of functionality is not possible

Correct Answer: B

Question 8

Which roller is utilized specifically during the fusing process?

A. pressure roller

B. registration roller

C. transfer roller

D. pickup roller

Correct Answer: A

Question 9

A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A. Determine if the product has a c-path or an s-path and repair the jam accordingly.

B. Check the User Guide or Service Manual for information on clearing the jam.

C. Ask the customer if they have been using supported media in Tray 1.

D. Ask the customer to open the right door to see if there is a paper jam.

Correct Answer: B

Question 10

What type of control panel message informs you of data and print errors?

A. critical error messages

B. error messages

C. warning messages

D. service messages

Correct Answer: B

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HP LaserJet Solutions (HP2-B25) Free Practice Test