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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A) Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
B) Service Level applies to emails, and Service Level Target applies to calls.
C) Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
D) They are identical terms.

2. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A) On-premises deployment
B) Managed service deployment
C) Hybrid deployment
D) Public cloud (SaaS) deployment

3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Interaction Correlation
B) Call Recording
C) IVR Self-Service
D) Skill-Based Routing

4. In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A) A method for agent authentication.
B) A type of audio codec.
C) A range of telephone numbers that are routed to the AICC system over the SIP trunk.
D) A protocol for video calls.

5. What is the purpose of a "dial plan" in a VoIP system within AICC?

A) To design the IVR menu structure.
B) To schedule outbound call campaigns.
C) To plan the installation of phone lines.
D) To define the rules for how phone numbers are dialed and routed.

Solutions: