HCSP-Presales-Service(AICC) V1.0 (H21-287_V1.0) Free Practice Test

Question 1

What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A. To mask the agent's voice.

B. To randomly select phone numbers from a list.

C. To increase the dialing speed.

D. To display a specific callback number on the recipient's caller ID that is different from the dialing number.

Correct Answer: D

Question 2

A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A. The UAP itself uses a pre-configured widget or iframe to display the CRM page.

B. The ICD engine fetches the data as part of the routing logic.

C. The CTI server makes a direct SQL query to the CRM database.

D. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.

Correct Answer: D

Question 3

Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A. A bus topology where all sites are connected in a line.

B. A star topology with the central site as the hub.

C. A ring topology where each site is connected to two others.

D. A mesh topology where every site is connected to every other site.

Correct Answer: B

Question 4

When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A. The time of day the agent works.

B. The overhead of VPN tunneling and the potential for packet loss on the home internet connection.

C. The brand of the agent's headset.

D. The operating system of the agent's computer.

Correct Answer: B

Question 5

In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A. Implement separate virtual machines for each tenant, with dedicated application and database instances.

B. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.

C. Use a single database with robust row-level security filters per tenant.

D. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.

Correct Answer: A

Question 6

Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A. Relying on the network heartbeat alone.

B. Manual intervention by an administrator.

C. Using a single quorum disk witness.

D. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.

Correct Answer: D

Question 7

What is the purpose of a "dial plan" in a VoIP system within AICC?

A. To design the IVR menu structure.

B. To schedule outbound call campaigns.

C. To plan the installation of phone lines.

D. To define the rules for how phone numbers are dialed and routed.

Correct Answer: D

Question 8

In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A. The average speed of answer will be 20 seconds.

B. You need 20 agents to handle the load.

C. You need a number of trunks such that only 1% of calls will be blocked.

D. The average call duration is 1 minute.

Correct Answer: C

Question 9

What does the term "Service Virtualization" refer to in the context of AICC component design?

A. The ability of the UAP to run in a web browser.

B. Running the AICC software on virtual machines.

C. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).

D. Creating virtual agents powered by AI.

Correct Answer: C

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Huawei HCSP-Presales-Service(AICC) V1.0 (H21-287_V1.0) Free Practice Test