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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Delete the comments and ban the community member from the Page
B) Raise the issue to the most relevant point of contact internally
C) Open a conversation with the community member and discuss their concerns
D) Call the local authorities immediately to report the threat

2. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A) Remove all members who post in a non-local language
B) Set up post approval for all members
C) Encourage members to report content to admins
D) Reject all new membership requests
E) Use Group Insights to identify potential moderators

3. A community manager for an automotive brand has been asked to engage younger audiences on the brand's social channels.
The community manager has collected the following market research about social media usage:
Young audiences are 90% more likely to follow brand accounts on all networks
Young audiences are 25% more likely to engage with video content
Young audiences are 75% more likely to ignore paid ads on all networks
Young audiences are 82% more likely to comment on influencer posts on Instagram Young audiences are 15% more likely to recommend a brand they follow to a friend
Which initial strategy should the community manager share with leadership to grow the brand's younger audiences?

A) Increase community moderation on all platforms
B) Increase video content across all platforms
C) Increase paid spend targeting young audiences on all platforms
D) Increase influencer content across all platforms

4. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Ask members to tag an admin every time someone asks a repetitive question
C) Create a frequently asked questions learning unit
D) Pin a post as an announcement in the group
E) Add useful posts to a topic tag dedicated to frequently asked questions

5. The community manager of a professional networking group hosts an annual in-person event. The community needs to rapidly transition the event to an online environment.
What should the community manager do to keep people engaged during the online event?

A) Create a schedule and invite attendees to sessions that align with their interests
B) Create an ad and target attendance from outside communities
C) Start a new community and post event content there
D) Ask attendees to create sub-communities and monitor conversations

Solutions: