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Facebook Certified Community Manager Sample Questions:

1. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
B) Compile a set of community recommendations and testimonials with individual demographic information
C) Show a graph that includes online and offline community membership growth numbers for the past 5 years
D) Compile insights that include dates, demographics of members across the community and growth numbers

2. A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A) Message new members and invite them to participate in the challenge.
B) Highlight past photos and success stories and tag members who have joined past challenges.
C) Create posts to encourage people to sign up and have moderators answer any questions.
D) Start a secret group for people doing the challenge and post everything there.

3. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Determine the community mission
B) Set the community objectives
C) Create the community and define plans once it's established
D) Discuss shared values and how they want the community to feel
E) Invite all of their friends into the community

4. Refer to the table.
Published Type Reach Engagement Promote
02-24-2020 Link 1,400
90 post clicks
24 reactions, comments and shares
Organic
02-21-2020 Video 2,300
333 post clicks
112 reactions, comments and shares
Organic
02-20-2020 Picture 4,500
172 post clicks
243 reactions, comments and shares
Organic
A local activist runs a test with different mediums on a Facebook Page. The activist wants to improve organic results and create more awareness of human rights violations.
What information should a community manager provide to the activist?

A) The picture post is the most successful if reach is more important than engagement
B) The video post should be promoted with ads if the primary goal is engagement
C) The link post should be promoted with ads if the primary goal is reach
D) The link and video post garnered more awareness than the picture post

5. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Approve the post with a warning to the celebrity
B) Adjust the rules to allow political content and generate more group engagement
C) Decline the post with feedback to educate the celebrity on the group policy
D) Treat the celebrity according to the policy of the group
E) Approve the post and close commenting to prevent political discussion

Solutions: