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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Skill-Based Routing Audit Log
B) Contact List Summary Report
C) Agent Schedule Adherence Report
D) Queue Comparison Report

2. The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

A) False
B) True

3. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Queue size forecast
B) Routing method comparison
C) Uplift score for selected KPIs
D) Cost per conversation

4. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) False
B) True

5. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) HTML
B) PowerPoint
C) PDF
D) Excel (XLSX)

Solutions: