Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) Free Practice Test

Question 1

Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A. False

B. True

Correct Answer: B

Question 2

Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A. Action Map Analytics Dashboard

B. Script Editor Analytics View

C. Workforce Management Dashboard

D. SIP Trunk Statistics Panel

Correct Answer: A

Question 3

To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A. 30

B. 90

C. 60

D. 120

Correct Answer: B

Question 4

Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A. Define success events (e.g., form submission)

B. Set threshold values for agents

C. Choose outcome categories

D. Enable conversion tracking

Correct Answer: A,D

Question 5

Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A. False

B. True

Correct Answer: A

Question 6

A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A. False

B. True

Correct Answer: A

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