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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Run chart
B) Flow chart
C) Affinity diagram
D) Venn diagram

2. What are three MOST important dimensions for improving the relationship between the patient and provider?

A) Emotional connection, agreement on treatment, and willingness to listen
B) Emotional connection, partnership, and using the scientific method
C) Agreement on treatment, partnership, and Socratic questioning
D) Partnership, Socratic questioning, and support

3. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes about the diagnosis, care, and treatment
B) The attitude of the patient ' s family toward the patient
C) The patient ' s attitudes, preferences, and personal values
D) The clinician ' s personal attitudes, preferences, and personal values

4. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Working with leadership and staff to get buy-in
B) Meeting with current volunteers to gather ideas
C) Assembling written training materials
D) Inviting community members to join

5. Which strategy should the patient experience professional employ to help support the successful implementation of a new rewards and recognition program?

A) Implement the program immediately and begin providing recognition as quickly as possible.
B) Create a presentation for staff ahead of the rollout, and send weekly reminders.
C) Identify champions and ask for feedback throughout the planning and implementation process.
D) Ask managers to include the program in their daily huddles.

Solutions: