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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The attending physician, pulmonologist, immunologist, and cardiologist
B) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
C) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
D) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

2. Which is the BEST practice for conducting post-visit phone calls?

A) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
B) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
C) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
D) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

3. Which qualitative research method helps provide the BEST understanding of patients' experiences when a design thinking approach is used?

A) Research articles
B) Organizational policy
C) Focus groups
D) Case studies

4. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Staff turnover
B) Access to care
C) Staff-to-patient ratio
D) Wait time

5. How can patient experience survey results BEST be used to influence organizational efforts?

A) Align behaviors to survey results throughout the organization to drive desired outcomes.
B) Recognize and reward outstanding behaviors that drive desired results.
C) Establish clear goals, align behaviors, and consistently review performance.
D) Analyze organizational and unit-level performance to monitor and follow up on performance.

Solutions: