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Cisco CCIE SP Operations Written Sample Questions:

1. Refer to the exhibit.

You are operating a converged network that is used to provide multiple types of services including VoIP. You have received multiple complaints that the call quality for some of the calls is poor. You determine that all calls with a reported problem transit via one common link in the core. This link interconnects two CRS-1 core routers. The exhibit shows the QoS configuration of the port on both CRS-1 routers.
What are the two most likely reasons for the problem? (Choose two.)

A) The bandwidth that is allocated in the QoS configuration is more than 100 percent and is probably causing the poor VoIP service.
B) The core link is congested due to VoD and IPTV traffic and is causing starvation to VoIP traffic.
C) A DoS attack on the CRS has caused high CPU utilization on the line card that hosts the 10 Gigabit Ethernet-port.
D) The VoIP traffic on this core link is MPLS-labeled and is not subject to QoS.
E) The VoIP traffic on the core link exceeds 1 Gb/s and is dropped by the policer.

2. According to ITIL@ v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident?

A) incident management
B) service desk
C) problem management
D) field operations

3. According to ITIL@ v3 framework, which key items are used to establish and maintain a correct level of filtering during event management?

A) design of new services, historical records, identification of service management events
B) continued evaluation, historical records, design of new services
C) continued evaluation, design of new services, identification of service management events
D) continued evaluation, historical records, identification of service management events

4. Refer to the exhibit.

The network diagram shows a video service provider. The IPTV video source is connected to R1, whereas the clients are connected to R6. Traffic flows from R1 to R6 both as unicast as well as multicast. Unicast traffic load is greater than multicast by several orders of magnitude. There are two paths from R1 to R6, each of them traverses through the R3 router. The path R1-R2-R3-R6 has a lower OSPF cost path compared to R1-R5-R4-R3-R6. The service provider took into account several design criteria and implemented TE tunnels with forwarding adjacency between R1 and R3 both from the perspective of load sharing as well as for fast reroute. Bringing up TE tunnels had the affect of dropping multicast traffic at the R3 router. On troubleshooting the issue, you noticed that the OSPF route to the source of multicast traffic was being learned over the TE tunnel, and this has caused the RPF check to fail.
Considering this problem, what are two solutions to prevent multicast traffic from being affected by the RPF check failing due to the TE tunnel? (Choose two.)

A) Create a static mroute on R3 with the RPF pointing to the TE tunnel.
B) Configure the TE tunnel to use autoroute announce as opposed to forwarding adjacency, and circumvent the RPF problem by using the multicast-intact command.
C) Use multicast-intact with forwarding adjacency.
D) Use multitopology routing if the software supports it.
E) Enable on the core facing links a new routing protocol such as another OSPF process or ISIS.
F) Enable PIM on the TE tunnel on both of the headend routers.

5. According to ITIL@ v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are used during continual service improvement processes?

A) proactive
B) reactive
C) customer
D) incident

Solutions: