CCIE SP Operations Written Exam (350-060) Free Practice Test

Question 1

What information should you include when a fault management system autogenerates an incident ticket to ensure that the correct support team is assigned to the ticket?

A. classification

B. severity

C. priority

D. customer contact

Correct Answer: A

Question 2

Several customers are complaining about slow network throughput when trying to access a company document management system. This slow throughput is impacting business for these customers due to lost productivity. The service desk followed normal procedures, was unable to resolve the problem, and escalated the trouble ticket to you, the Tier 2 NOC engineer. You have done your own analysis and believe that you have found the root cause but are not entirely certain.
Which three steps should you take to verify your resolution? (Choose three.)

A. Implement your fix at one location to verify that it fixes the problem.

B. Determine what the expected throughput is compared to what is being observed.

C. Determine what specific locations have the problem.

D. Create a contingency plan in case your analysis is wrong.

E. Identify when the problem started and correlate to recent change activity.

Correct Answer: B,C,E

Question 3

According to ITIL@ v3 framework, which set of tools is best suited to control relevant customer attributes in a centralized location allowing for relationships between assets, components, and services to be stored and maintained?

A. discovery or automated audit tools

B. workflow or process engine tools

C. configuration management system tools

D. business service management tools

Correct Answer: C

Question 4

You are responsible for the network of a content provider. The content provider uses ISP-A and ISP-B for Internet transit service for the purpose of redundancy and load balancing. The content provider has one address range assigned to it. Which two of the following techniques are more effective to achieve load balancing and redundancy for inbound traffic? (Choose two.)

A. Use the local-preference feature.

B. Use the MED feature.

C. Use ISP-A for outbound traffic and ISP-B for inbound traffic.

D. Split the address range of the content provider into more specific prefixes.

E. Use the AS-prepend feature.

F. Aggregate the prefixes that are received from ISP-A and ISP-B into a less-specific prefix.

Correct Answer: D,E

Question 5

According to ITIL@ v3 framework, in a stable (no new services or traffic demands) environment, a reduction in the total number of recurring syslog messages per month is an indication that which ITIL@ management process is working well?

A. incident

B. problem

C. event

D. release

Correct Answer: B

Question 6

Which three of the following metrics are used to troubleshoot an incident of poor voice quality in a service provider next-generation network? It can be assumed that adequate bandwidth is available. (Choose three.)

A. latency

B. round-trip time

C. UDP jitter

D. TCP Connect

E. packet loss

Correct Answer: A,C,E

Question 7

According to ITIL@ v3 framework, which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets at both component and system levels?

A. diverse

B. passive

C. active

D. homogeneous

Correct Answer: C

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Cisco CCIE SP Operations Written (350-060) Free Practice Test