Verified 1z0-1038-22 exam dumps Q&As with Correct 97 Questions and Answers
Oracle 1z0-1038-22 Test Engine PDF - All Free Dumps from TestSimulate
NEW QUESTION 31
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the Interface Access check box selected.
- B. The profile to which the agent is assigned does not have the incident workspace assigned.
- C. The profile to which the agent is assigned does not have a navigation set assigned.
- D. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
Answer: A
NEW QUESTION 32
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Accept the changes.
- B. Enable the global template.
- C. Validate the template.
- D. Save the deployment.
Answer: D
NEW QUESTION 33
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Merge fields
- B. Incident thread fields
- C. Conditional fields
- D. Custom fields
Answer: C
NEW QUESTION 34
Which three options are not supported in a Browser User Interface workspace?
- A. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- B. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- C. Any site trying to navigate to a top-level page will not be rendered.
- D. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- E. Any site which does not want to be embedded inside an iframe will not be rendered.
Answer: A,D,E
Explanation:
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm
NEW QUESTION 35
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Filters settings of the report
- B. the permissions of the report
- C. the Expanded Report Audit Log from the Reports Explorer
- D. the Purge settings in the database
Answer: C
NEW QUESTION 36
Which two statements are true about chat surveys?
- A. You can send a chat survey only while a customer is on the chat.
- B. You cannot link customer data back to the chat that is submitted.
- C. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- D. You can create a chat rule to email a transactional survey to a customer after a chat session.
Answer: C,D
NEW QUESTION 37
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- B. https://yoursite.domain/services/rest/connect /latest/accounts/3
- C. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
- D. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- E. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
Answer: E,F
NEW QUESTION 38
Which six actions initiate the business rules engine to run their configured logic?
- A. A customer creates an incident in the end user portal.
- B. A customer updates contact details via the end-user pages.
- C. An agent creates or edits an answer.
- D. An agent views the rule log.
- E. An administrator compiles the rules engine.
- F. An agent edits contacts, incidents, organizations, or tasks.
- G. An agent runs an incident report.
- H. A customer adds more information to their incident via the end-user pages.
- I. An agent edits an opportunity.
- J. The rules engine is updated.
Answer: C,E,F,G,H,J
NEW QUESTION 39
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. The SLA reports will need to be modified to use the new SLA.
- B. Updating the SLA will not automatically update the organization's SLA instance.
- C. You have not activated the rules so the updated SLAs are not being applied.
- D. Your site has been corrupted with the "Gold" SLA.
Answer: C
NEW QUESTION 40
Which two events can trigger Custom Process Models?
- A. Load
- B. Update
- C. Create
- D. Refresh
- E. OnSaveComplete
Answer: B,C
NEW QUESTION 41
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents will get incidents only from the ql queue.
- B. Agents can use the Fill Inbox functionality to select any of the three queues.
- C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Answer: B
NEW QUESTION 42
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Increase the maximum number of response nodes in the configuration.
- C. Make sure the guide definition file does not include any hash value while importing it.
- D. Make sure guided assistance is enabled in another interface.
Answer: A
NEW QUESTION 43
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- B. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- C. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- D. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
Answer: D
NEW QUESTION 44
Which statement is true about the JavaScript API?
- A. It comes with in-built exception handling.
- B. It is available when you use the Connect Common Object Model CCOM for API operations.
- C. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- D. It cannot be used in Custom Object workspaces.
Answer: C
NEW QUESTION 45
Which two statements are true about generic objects?
- A. They can be used with standard objects.
- B. They belong to a stand-alone class that is not derived from an RN object.
- C. They require the type of data to be set dynamically.
- D. They are used when working with custom objects only.
- E. They automatically consider a package to consist of custom objects.
Answer: A,E
NEW QUESTION 46
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f1, f2, f4, f3, f5
- B. f2, f5, f3, f1, f4
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: B
NEW QUESTION 47
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?
- A. Business rules
- B. Custom process model
- C. Intent guide
- D. Guided assistance
- E. Agent scripts
Answer: A,B
NEW QUESTION 48
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