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NEW QUESTION # 13
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

• A. Organizational resilience
• B. Uninterrupted delivery
• C. Technology replacement modernization
• D. Sourcing strategy

Answer: D

Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76

NEW QUESTION # 14
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Working with workflow and talent management
• B. Establishing a mantel intelligence culture
• C. Giving employees time for training and development
• D. Encouraging digital technology opportunities

Answer: D

Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26

NEW QUESTION # 15
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Working with workflow and talent management
• B. Establishing a mantel intelligence culture
• C. Giving employees time for training and development
• D. Encouraging digital technology opportunities

Answer: D

NEW QUESTION # 16
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

• A. Customer 360
• B. Employee 360
• C. Digital transformation
• D. PESTLE analysis

Answer: A

NEW QUESTION # 17
Which statement is CORRECT about risk management in digital organizations?

• A. All the organization's slaveholders should contribute to risk assessment
• B. All risk management efforts should focus on assets owned by the organization
• C. All risks could cause harm to the organization if they are not managed
• D. All risk management should start by assessing the current state

Answer: A

NEW QUESTION # 18
Which statement about metrics is CORRECT?

• A. Lagging metrics predict what a is likely to happen in the future
• B. Leading metrics ate difficult to measure, but easy to Influence
• C. Legging metrics report what has been achieved
• D. Lagging metrics are easy to measure and to influence

Answer: C

Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84

NEW QUESTION # 19
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation will deliver significant benefit for the organization
• B. The innovation is essential for the a organization to survive
• C. The innovation is low risk
• D. The innovation is low cost

Answer: D

NEW QUESTION # 20
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation is essential for the a organization to survive
• B. The innovation is low risk
• C. The innovation is low cost
• D. The innovation will deliver significant benefit for the organization

Answer: D

Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28

NEW QUESTION # 21
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

• A. Organizational resilience
• B. Uninterrupted delivery
• C. Organizational agility
• D. Elimination of waste

Answer: D

NEW QUESTION # 22
Which is an example of industry disruption?

• A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
• D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

Answer: C

Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38

NEW QUESTION # 23
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?

• A. Tallor strategic communications to the stakeholders preferences
• B. Ensure there is one common communication channel for the strategy
• C. Utilize metrics to ensure stall comply with the strategy
• D. Deliver compulsory strategic awareness sessions regularly

Answer: A

NEW QUESTION # 24
Which is an example of industry disruption?

• A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
• D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

Answer: C

NEW QUESTION # 25
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• A. Cannibalism
• B. synergism
• C. Erosion
• D. Concurrence

Answer: C

NEW QUESTION # 26
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A. Omnichannel delivery
• B. Market relevance
• C. Customer analytics
• D. Customer feedback

Answer: C

NEW QUESTION # 27
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• A. Cannibalism
• B. Concurrence
• C. Erosion
• D. synergism

Answer: D

Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39

NEW QUESTION # 28
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

• A. Digital business
• B. Digital strategy
• C. Digital transformation
• D. Digital technology

Answer: D

Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6

NEW QUESTION # 29
Which is NOT an essential consideration when developing a digital strategy?

• A. Understanding how to identify potential opportunities
• B. Understanding emerging technologies Hal could affect the organization
• C. Understanding the risks involved with digital opportunities
• D. Understanding which systems will form die digital technology programme

Answer: D

Explanation:
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6

NEW QUESTION # 30
Which statement is CORRECT about risk management in digital organizations?

• A. All the organization's slaveholders should contribute to risk assessment
• B. All risk management efforts should focus on assets owned by the organization
• C. All risks could cause harm to the organization if they are not managed
• D. All risk management should start by assessing the current state

Answer: A

Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

NEW QUESTION # 31
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

• A. Organizational disruption
• B. Digital positioning
• C. Digital transformation
• D. Operational technology

Answer: C

NEW QUESTION # 32
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A. Low risk capacity, low risk appetite
• B. High risk capacity, low risk appetite
• C. Low risk capacity, high risk appetite
• D. High risk capacity, high risk appetite

Answer: C

NEW QUESTION # 33
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