Use Real Service-Cloud-Consultant Dumps - Salesforce Correct Answers updated on 2021
Salesforce Service Cloud Consultant Service-Cloud-Consultant Exam Practice Dumps
Difficulty in writing Service-Cloud-Consultant Exam
This Salesforce Service-Cloud-Consultant exam is very difficult to prepare. Because it requires all candidate attention with practice. So, if Candidate wants to pass this Salesforce Service-Cloud-Consultant exam with good grades then he has to choose the right preparation material. By passing the Salesforce Service-Cloud-Consultant exam can make a lot of difference in your career. Many Candidates wants to achieve success in the Salesforce Service-Cloud-Consultant exam but they are failing in it. Because of their wrong selection but if the candidate can get valid and latest Salesforce Service-Cloud-Consultant study material then he can easily get good grades in the Salesforce Service-Cloud-Consultant exam. TestSimulate providing many Salesforce Service-Cloud-Consultant exam questions that help the candidate to get success in the Salesforce Service-Cloud-Consultant test. Our Salesforce Service-Cloud-Consultant dumps specially designed for those who want to get their desired results in the just first attempt. Salesforce Service-Cloud-Consultant braindump questions provided by TestSimulate make candidate preparation material more impactful and the best part is that the training material provided by TestSimulate for Salesforce Service-Cloud-Consultant exams are designed by our experts in the several fields of the IT industry.
NEW QUESTION 129
A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the consultant do to overcome this? choose 2 options
- A. Supervisors to investigate those cases
- B. Identify those cases and assign to the closure team
- C. Use escalation rule to send an email
- D. Use auto response rule to send an email
Answer: A,B
NEW QUESTION 130
If you delete a case, which two also get deleted? (Choose two answers)
- A. Solution
- B. Attachments
- C. Account
- D. Event
Answer: B,D
NEW QUESTION 131
Universal containers has implemented salesforce knowledge and the service manager wants to encourage
agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)
- A. Number of article votes
- B. Number of approved articles
- C. Number of archived articles
- D. Number of customer ratings
Answer: A
NEW QUESTION 132
Customers can contact Universal Appliances to report problems with their appliances within 30 days of
delivery. Support agents need quick-view-only access to an external database the stores over 100,000 known
product bugs logged by the product engineers. Which solution should a consultant design to meet this
requirement? (Choose 2)
- A. Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect)
- B. Use Bulk API to load the product bug data into Salesforce
- C. Create a custom product bug object and import data into Salesforce
- D. Use Web Services API to integrate the external database with Salesforce
Answer: A,D
NEW QUESTION 133
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
- A. Create a page layout for each article type and assign them to each team based on their product specialization
- B. Create an article action for each record type and assign them to each team based on their product specialization
- C. Create a data category for each product and assign them to each team bases on their product specialization
- D. Create a permission set for each record type and assign them to each team based on their product specialization
Answer: C
NEW QUESTION 134
What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)
- A. Useintegrated voice response
- B. Use suggested Knowledge articles
- C. Increase the Call-to-Order ratio
- D. Bypass entitlement verification
Answer: A,B
NEW QUESTION 135
Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is decreasing. The company attributes the decrease in customer satisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.
- A. Align agent performance goals with KPIs
- B. Reduce the cost per call
- C. Hire additional support agents
- D. Train support agents
Answer: A,D
NEW QUESTION 136
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.
- A. On-demand email to case
- B. Email to care with Site
- C. On-demand email to case with sites
- D. Email to case with web to case
Answer: D
NEW QUESTION 137
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?
- A. Enable Keyboard shortcuts
- B. Configure Macros
- C. Create multiple Console layouts
- D. Define criteria-based record page components
Answer: A
NEW QUESTION 138
To manage the publishing lifecycle for articles in Salesforce Knowledge, the contact center director wants to provide article with various publishing capabilities. What configuration should be recommended to meet this objective?
- A. Assign article managers to public groups and specific publication states to each group.
- B. Assign article managers to publication teams and specific article actions to each team.
- C. Assign article managers to public groups and specific article actions to each group.
- D. Assign article managers to publication teams and specific publication states to each team.
Answer: C
NEW QUESTION 139
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers
- A. Cost per call
- B. Opportunities per channel
- C. Number of leads created
- D. Average queue time per agent
- E. Number of sales queues
Answer: A,B,C
NEW QUESTION 140
The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.
Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?
- A. Implement Macros
- B. Enable the Support Process for default email templates
- C. Implement Email-To-Case
- D. Implement Quick Text
- E. Enable the support setting for default email templates
Answer: A,D,E
NEW QUESTION 141
Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case. How should this requirement be met?
- A. Create a custom related list on the case.
- B. Create a custom Visualforce page.
- C. Create a custom view on the Case tab.
- D. Create a custom report.
Answer: B
NEW QUESTION 142
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service
Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
- A. Partial Copy Sandbox
- B. Full Sandbox
- C. Developer Pro Sandbox
- D. Administrator Sandbox
Answer: A,B,C
NEW QUESTION 143
Universal Containers (UC) has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequently project updates for check-ins and refinement.
Which methodology should the Consultant recommend given the requirements?
- A. Kanban
- B. Agile
- C. Waterfall
- D. Force.com IDE
Answer: B
NEW QUESTION 144
Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?
- A. Embedded Chat Window
- B. Social Customer Service
- C. Open CT1
- D. Contact Requests
Answer: A
NEW QUESTION 145
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
- A. Service cloud console
- B. Customer community
- C. Automatic call distribution
- D. Knowledge base
Answer: B,D
NEW QUESTION 146
Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.
Which two features should a consultant integrate into the Service Console? Choose 2 answers
- A. Interaction Log
- B. Lightning Process Builder
- C. Path for Cases
- D. Lightning Row for Service
Answer: A,D
NEW QUESTION 147
......
Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
Get ready to pass the Service-Cloud-Consultant Exam right now using our Salesforce Service Cloud Consultant Exam Package: https://www.testsimulate.com/Service-Cloud-Consultant-study-materials.html