Quality C-C4H510-04 PDF Dumps - C-C4H510-04 Exam Questions
Most UptoDate SAP C-C4H510-04 Exam Dumps PDF 2022
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
C-C4H510-04 Exam Certification Details:
| Cut Score: | 63% |
| Languages: | English |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Level: | Associate |
| Duration: | 180 mins |
NEW QUESTION 43
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Operating hours
- B. Maintenance plan
- C. Working calendar
- D. Service contract
Answer: A,C
NEW QUESTION 44
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. A service contract is active.
- B. At least one service object needs to be assigned.
- C. A customer needs to be assigned.
- D. Address mismatches must be corrected first.
Answer: B,C
NEW QUESTION 45
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. Real-time data access
- C. No security issues with mashup outside of corporate network
- D. No additional authorization concept is required
- E. Existing reports can be reused
Answer: B,D,E
NEW QUESTION 46
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, integrations
- C. Countries, business processes, business users
- D. Countries, data workbench, form templates
Answer: B
NEW QUESTION 47
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Document an influencer story.
- C. Report a ticket.
- D. Send an e-mail to SAP Cloud Support.
Answer: A
NEW QUESTION 48
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Organizational work distribution
- C. Account work distribution
- D. Territory work distribution
- E. Service category distribution
Answer: A,B,D
NEW QUESTION 49
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. Unrestricted access rights override any restrictions you have defined.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: D
NEW QUESTION 50
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Create a broadcast.
- B. Create a migration template.
- C. Integrate MindTouch.
- D. Configure SAP Jam as knowledge base.
Answer: C,D
NEW QUESTION 51
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain Number Ranges for Customers
- B. Maintain Installed Base
- C. Scope Registered Products
- D. Purchase a license for the Registered Product
Answer: A,C
NEW QUESTION 52
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Scoping is automatically generated by the system based on your fine-tuning decisions.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
Answer: A,B
NEW QUESTION 53
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Knowledge Base fine -tuning activity
- B. Broadcast
- C. Solution finder
- D. Feed
Answer: D
NEW QUESTION 54
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Cross-selling list
- C. Price list
- D. Price scale
Answer: A
NEW QUESTION 55
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket ID
- B. Ticket Priority
- C. Installed Base
- D. Ticket Type
- E. Service Category
Answer: B,D,E
NEW QUESTION 56
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When data volume is low
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C,D
NEW QUESTION 57
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the read and write access to restricted.
- B. Set the access rights to edit.
- C. Set the write access to restricted.
- D. Set the access rights to display.
- E. Set the read access to restricted.
Answer: A,C,E
NEW QUESTION 58
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
- A. You can add custom fields in data sources and reports.
- B. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
- C. You can create new custom reports based on join data sources.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,B
NEW QUESTION 59
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Service category
- C. Priority
- D. Maintenance plan
Answer: D
NEW QUESTION 60
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