Pass 220-1102 Exam - Real Test Engine PDF with 521 Questions

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The 220-1102 exam is the second of two exams required for CompTIA A+ certification. Candidates must first pass the Core 1 exam (220-1001) before attempting the Core 2 exam. The Core 2 exam consists of 90 questions that must be completed within 90 minutes. 220-1102 exam format includes multiple-choice and performance-based questions.

 

NEW QUESTION # 253
Which of the following is the proper way for a technician to dispose of used printer consumables?

• A. Proceed with the disposal of consumables in standard trash receptacles.
• B. Proceed with the disposal of consumables in standard recycling bins.
• C. Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.
• D. Proceed with the custom manufacturer's procedure.

Answer: D

Explanation:
When it comes to disposing of used printer consumables , it is important to follow the manufacturer's instructions or guidelines for proper disposal, as different types of consumables may require different disposal procedures. Some manufacturers provide specific instructions for proper disposal, such as sending the used consumables back to the manufacturer or using special recycling programs.
Therefore, the proper way for a technician to dispose of used printer consumables is to proceed with the custom manufacturer's procedure , if provided. This option ensures that the disposal is handled in an environmentally friendly and safe manner.

NEW QUESTION # 254
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

• A. Click the link in the messages to pay for virus removal
• B. Perform a reset on the user's web browser
• C. Install a new hard drive and clone the user's drive to it
• D. Scan the computer with the company-provided antivirus software
• E. Uninstall the company-provided antivirus software
• F. Deploy an ad-blocking extension to the browser.

Answer: B,F

Explanation:
Explanation
"The user thought the company-provided antivirus software would prevent this issue." The most likely steps to resolve the issue are to deploy an ad-blocking extension to the browser and perform a reset on the user's web browser. Ad-blocking extensions can help to prevent pop-ups and other unwanted content from appearing in the browser, and resetting the browser can help to remove any malicious extensions or settings that may be causing the issue.

NEW QUESTION # 255
A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

• A. Unmap port forwarding.
• B. Reduce the encryption strength
• C. Adjust the content filtering.
• D. Disable unused ports.

Answer: C

Explanation:
Content filtering is a process that manages or screens access to specific emails or webpages based on their content categories1. Content filtering can be used by organizations to control content access through their firewalls and enforce corporate policies around information system management2. A SOHO client may have content filtering enabled on their network and may need to adjust it to allow access to a corporate website that is blocked by default. The client can use a software program, a hardware device, or a subscription service to configure the content filtering settings and whitelist the desired website2.

NEW QUESTION # 256
A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

• A. Disk Cleanup
• B. Disk Management
• C. Disk Defragmenter
• D. Device Manager

Answer: B

Explanation:
Disk Management is a tool that allows users to create, format, delete, shrink, extend, and manage partitions on hard drives. If the external hard drive is not formatted or has an incompatible filesystem type, Disk Management can be used to format it with a supported filesystem type such as NTFS, FAT32, or exFAT. Device Manager, Disk Cleanup, and Disk Defragmenter are not tools that can format a hard drive.

NEW QUESTION # 257
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

• A. Inform the CEO the repair will take a couple of weeks
• B. Escalate the ticket
• C. Repeat the iterative processes
• D. Continue researching the issue

Answer: D

NEW QUESTION # 258
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

• A. FileVault
• B. Disk Utility
• C. Time Machine
• D. Consoltf

Answer: B

NEW QUESTION # 259
Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).

• A. Lighting levels
• B. Humidity levels
• C. Cable management
• D. Noise levels
• E. Temperature levels
• F. Location of the servers

Answer: B,E

Explanation:
Explanation
Temperature and humidity levels are the most important environmental factors to consider when planning the configuration of a data center, as they directly affect the performance, reliability, and energy efficiency of the IT equipment. Excessive heat or moisture can cause overheating, corrosion, condensation, or static electricity, which can damage the hardware and lead to data loss or service disruption. Therefore, data centers need to monitor and control the temperature and humidity levels within the recommended ranges by using various cooling systems, airflow management, and sensors12.
References: 1 5 Factors to Consider for Data Center Environmental
Monitoring(https://community.fs.com/blog/5-factors-to-consider-for-data-center-environmental-monitoring.html Center Environmental standards and Controls - DataSpan(https://dataspan.com/blog/data-center-environmental-standards/).

NEW QUESTION # 260
Which of the following allows access to the command line in macOS?

• A. Terminal
• B. PsExec
• C. CMD
• D. command.com

Answer: A

Explanation:
Terminal is an application that allows access to the command line in macOS. The command line is an interface that allows users to interact with the operating system and perform various tasks by typing commands and arguments. Terminal can be used to launch programs, manage files and folders, configure settings, troubleshoot issues, and run scripts in macOS. PsExec, command.com, and CMD are not applications that allow access to the command line in macOS.

NEW QUESTION # 261
Which of the following change management documents includes how to uninstall a patch?

• A. Risk analysis
• B. Scope of change
• C. Rollback plan
• D. Purpose of change

Answer: C

Explanation:
Explanation
The change management document that includes how to uninstall a patch is called the "rollback plan". The rollback plan is a document that outlines the steps that should be taken to undo a change that has been made to a system. In the case of a patch, the rollback plan would include instructions on how to uninstall the patch if it causes problems or conflicts with other software

NEW QUESTION # 262
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

• A. The RAM has compatibility issues with Windows 10.
• B. The UEFI settings need to be changed.
• C. Some of the RAM is defective.
• D. The newly installed OS is x86.

Answer: D

Explanation:
Explanation
The newly installed OS is x86. The x86 version of Windows 10 can only use up to 4GB of RAM. The x64 version of Windows 10 can use up to 2TB of RAM

NEW QUESTION # 263
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

• A. Account lockout
• B. Restricted user permissions
• C. Secure boot
• D. UEFI password

Answer: C

Explanation:
A technician setting up a new laptop must ensure that users cannot install virtual machines as the company's security policy states One way to prevent users from enabling virtual technology is by implementing Secure Boot. Secure Boot is a feature of UEFI firmware that ensures the system only boots using firmware that is trusted by the manufacturer. It verifies the signature of all bootloaders, operating systems, and drivers before running them, preventing any unauthorized modifications to the boot process. This will help prevent users from installing virtual machines on the laptop without authorization.

NEW QUESTION # 264
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

• A. taskschd.msc
• B. diskmgmt.msc
• C. eventvwr.msc
• D. de vmgmt. msc

Answer: D

Explanation:
The tool that the technician should use to resolve the connection issues with the third-party USB adapter is devmgmt.msc. Devmgmt.msc is a command that opens the Device Manager, which is a utility that allows users to view and manage the hardware devices and drivers installed on a computer. The technician can use the Device Manager to check the status, properties and compatibility of the USB adapter and its driver, and perform actions such as updating, uninstalling or reinstalling the driver, enabling or disabling the device, or scanning for hardware changes. Taskschd.msc is a command that opens the Task Scheduler, which is a utility that allows users to create and manage tasks that run automatically at specified times or events. The Task Scheduler is not relevant or useful for resolving connection issues with the USB adapter. Eventvwr.msc is a command that opens the Event Viewer, which is a utility that allows users to view and monitor the system logs and events. The Event Viewer may provide some information or clues about the connection issues with the USB adapter, but it does not allow users to manage or troubleshoot the device or its driver directly. Diskmgmt.msc is a command that opens the Disk Management, which is a utility that allows users to view and manage the disk drives and partitions on a computer. The Disk Management is not relevant or useful for resolving connection issues with the USB adapter. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.6

NEW QUESTION # 265
A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

• A. Offer to wipe and reset the device for the customer.
• B. Use open-ended questions to further diagnose the issue.
• C. Advise that the help desk will investigate and follow up at a later date.
• D. Put the customer on hold and escalate the call to a manager.

Answer: B

Explanation:
Open-ended questions are questions that require more than a yes or no answer and encourage the customer to provide more details and information. Using open-ended questions can help the support technician to understand the problem better, identify the root cause, and find a suitable solution. Some examples of open-ended questions are:
What exactly is not working on your machine?
When did you notice the problem?
How often does the problem occur?
What were you doing when the problem happened?
What have you tried to fix the problem?
Offering to wipe and reset the device for the customer is not a good option, as it may result in data loss and inconvenience for the customer. It should be used as a last resort only if other troubleshooting steps fail. Advising that the help desk will investigate and follow up at a later date is not a good option, as it may leave the customer unsatisfied and frustrated. It should be used only if the problem requires further research or escalation and cannot be resolved on the first call. Putting the customer on hold and escalating the call to a manager is not a good option, as it may waste time and resources. It should be used only if the problem is beyond the support technician's scope or authority and requires managerial intervention.

NEW QUESTION # 266
A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

• A. VPN
• B. SSH
• C. RDP
• D. RMM

Answer: C

Explanation:
Explanation
One of the possible ways to access the user's computer remotely is to use RDP, which stands for Remote Desktop Protocol. RDP is a protocol that allows a user to connect to another computer over a network and use its graphical interface. RDP is commonly used for remote desktop software, such as Microsoft Remote Desktop Connection1. To use RDP, the user's computer must run RDP server software, and the technician must run RDP client software. The technician can then enter the user's IP address or hostname, and provide the appropriate credentials to log in to the user's computer. Once connected, the technician can view and control the user's desktop, and review the Outlook settings.

NEW QUESTION # 267
A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

• A. Modified file
• B. Browser cache
• C. Private-browsing mode
• D. Invalid certificate

Answer: A

Explanation:
Explanation
The most likely cause of the issue of having different hash values for a downloaded security tool is a modified file. A hash value is a unique and fixed-length string that is generated from an algorithm that processes data or files. A hash value can be used to verify the integrity and authenticity of data or files by comparing it with a known or expected value. If the hash values do not match, it means that the data or file has been altered or corrupted in some way. A modified file may result from intentional or unintentional changes, such as editing, encryption, compression or malware infection. Private-browsing mode is a feature that allows users to browse the web without storing any browsing history, cookies or cache on their browser. Private-browsing mode does not affect the hash value of a downloaded file but only how the browser handles user data. Invalid certificate is an error that occurs when a website or a server does not have a valid or trusted digital certificate that proves its identity and secures its communication. Invalid certificate does not affect the hash value of a downloaded file but only how the browser verifies the website or server's credibility. Browser cache is a temporary storage that stores copies of web pages, images and other content that users have visited on their browser.

NEW QUESTION # 268
A technician is setting up a new laptop for an employee who travels, Which of the following is the BEST security practice for this scenario?

• A. Hard drive encryption
• B. Quarterly password changes
• C. PIN-based login
• D. A physical laptop lock

Answer: A

Explanation:
Explanation
Encrypting the laptop's hard drive will ensure that any sensitive data stored on the laptop is secure, even if the laptop is lost or stolen. Encryption ensures that the data cannot be accessed by anyone without the correct encryption key. This is an important security measure for any laptop used by an employee who travels, as it helps to protect the data stored on the laptop from unauthorized access.

NEW QUESTION # 269
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