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NEW QUESTION 60
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

• A. Enable Super User access for customer users
• B. Select the Community User Visibility checkbox
• C. Create a Sharing Set on the Case object
• D. Set up Delegated Admin access for customer users

Answer: A,B

 

NEW QUESTION 61
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

• A. Users with the Customer Community license
• B. Users with the Customer Community Plus license
• C. Users with the High -Volume Customer Portal license
• D. Users with the Customer Community Login license

Answer: C

 

NEW QUESTION 62
The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.
What Communities feature would you recommend to use?

• A. Data Categories
• B. Chatter Groups
• C. Article Groups
• D. Topics
• E. Knowledge Groups

Answer: D

 

NEW QUESTION 63
Universal Containers (UC) is launching a Partner Community for its resellers who have access to Leads, Opportunities, and Dashboards. UC has the following requirements to support their Partners during the sales cycle:
* UC can engage with Partners during the sales cycle.
* UC can have internal-only discussions.
* The Channel Manager can bring any UC employee to the discussion.
* UC employees might have access to the Partner Community.
How should a Salesforce Administrator fulfill these requirements?

• A. Leverage private groups and record sharing for access control.
• B. Leverage the Opportunity feed and manual shares for access control.
• C. Leverage unlisted groups and record sharing for access control.
• D. Leverage the Opportunity feed and group record layout for access control.

Answer: B

 

NEW QUESTION 64
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

• A. Activate "Allow Members to Flag" for certain members.
• B. Assign the "Moderate Communities Files" permission to these members.
• C. Activate a moderation rule for certain members.

Answer: A,C

 

NEW QUESTION 65
You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

• A. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them
• B. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them
• C. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them
• D. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder
• E. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

Answer: C

 

NEW QUESTION 66
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

• A. Users with the Customer Community Plus license.
• B. Users with the Customer Community Login license.
• C. Users with the Customer Community license.
• D. Users with the High-Volume Customer Portal license.

Answer: A

 

NEW QUESTION 67
Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.
How should the Administrator meet these requirements?
Select one or more of the following:

• A. Build a custom Lightning Component and enable the sharing attribute
• B. Set up Private Chatter groups and make the UC account manager the owner
• C. Set up Unlisted Chatter groups and make the UC account manager the owner
• D. Configure a Collaboration object with manual sharing

Answer: C

 

NEW QUESTION 68
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

• A. Drag and drop the Reputation Leaderboard component onto the home page
• B. Add a generic component and name it Leaderboard
• C. Enable Chatter for the Customer Service Napili Community
• D. Create a custom Lightning component and add it to the home page

Answer: A

 

NEW QUESTION 69
Universal Containers needs to build a Community for their customers. The following security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

• A. User Person Account. Customers Community Plus License. and Super User access
• B. User Customers Account. Customer Community Plus License. and sharing rules.
• C. User Person Account, Customers Community License. and Sharing Set.
• D. Customers Account. Customer Community License. and sharing rules.

Answer: C

 

NEW QUESTION 70
Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

• A. Employee Community License
• B. Partner Community License
• C. LI Customer Community License
• D. Customer Community Plus License

Answer: B,D

 

NEW QUESTION 71
Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:

• A. Salesforce objects. Community pages, app launcher, external URL
• B. Salesforce objects. Global actions, Community pages, external URL
• C. Salesforce objects, topics, external URL, Lightning component, Community pages
• D. Salesforce objects, topics, Community pages, external URL, forecast

Answer: C

 

NEW QUESTION 72
Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

• A. Users with the Customer Community Plus license.
• B. Users with the Customer Community Login license.
• C. Users with the Customer Community license.
• D. Users with the High-Volume Customer Portal license.

Answer: A

 

NEW QUESTION 73
Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 74
Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
Select one or more of the following:

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 75
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

• A. Add each US customer as a Community member from their contact record
• B. Add only US customer profiles as Community members
• C. Add the US customer public group to the Community as members of the Community
• D. Add US users to the Community sharing set

Answer: A

 

NEW QUESTION 76
Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

• A. Clone a standard page
• B. Create an object page
• C. Clone an object page
• D. Create a standard page

Answer: D

 

NEW QUESTION 77
Universal Containers sets up and publishes a Community.
What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

• A. Preview the Community as a specific Community user in the preview mode of the Community builder.
• B. Select a Customer user record and select the Login option.
• C. Select the Community from the global header as an internal user.
• D. Log in as a customer to the Community with a Test customer login.

Answer: A,B,C

 

NEW QUESTION 78
How is visibility to Articles Types controlled for Community Members?

• A. User Record
• B. Community Manager
• C. All Articles Types within the shared data categories and visible to Community Members.
• D. Community Settings
• E. Profile

Answer: E

 

NEW QUESTION 79
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

• A. Add the U.S. customer public group to the Community as members of the Community.
• B. Add only U.S. customer profiles as Community members.
• C. Add U.S. users to the Community sharing set.
• D. Add each U.S. customer as a Community member from their contact record.

Answer: B

 

NEW QUESTION 80
How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

• A. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
• B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
• C. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
• D. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

Answer: D

 

NEW QUESTION 81
Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

• A. Create a sharing group for partner accounts under Sharing Settings
• B. Turn off Portal User Visibility under Sharing Settings
• C. Deselect Community User Visibility under Sharing Settings
• D. Update the Internal User record to Private under Sharing Settings

Answer: C

 

NEW QUESTION 82
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
- Users have quick access to new and recommended discussions and articles
- Users have the ability to contact Universal Containers quickly to help
- Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:

• A. Breadcrumb
• B. Contact support button
• C. Record detail
• D. Reputation leaderboard
• E. Featured topics

Answer: A,B,E

 

NEW QUESTION 83
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