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Cisco 700-695 exam is designed to validate the skills of PreSales Engineers involved in the decision-making process while positioning Cisco's Collaboration SaaS offerings to customers. 700-695 exam is intended to assess the understanding of Cisco's collaboration products and how they can be effectively positioned using their SaaS offerings. 700-695 exam helps in ensuring that the PreSales Engineers are thoroughly knowledgeable and equipped with the latest information to recommend the best solution to customers. Passing the exam and obtaining the certification can go a long way in demonstrating an individual's expertise in Cisco's Collaboration SaaS and help in advancing their career.

 

NEW QUESTION # 18
How should an S1 TAC case be opened?

• A. open an online case and assign an SI severity
• B. call Cisco TAC
• C. open an online case within the S1 portal
• D. call Webex TAC

Answer: B

Explanation:
To open an S1 TAC (Technical Assistance Center) case, the recommended method is to call Cisco TAC directly. An S1 case is a Severity 1 issue that typically represents a critical problem impacting business operations, requiring immediate attention. By calling Cisco TAC, customers can ensure prompt handling and direct engagement with a support engineer to resolve the issue as quickly as possible.

NEW QUESTION # 19
What are the buying models for Meetings in the Cisco Collaboration Flex Plan?

• A. Enterprise Agreement, Active User, and Named User
• B. Named User and Active User only
• C. Enterprise Agreement only
• D. Meetings is not available on the Collaboration Flex Plan

Answer: A

Explanation:
The Cisco Collaboration Flex Plan provides three main buying models for Webex Meetings:
Enterprise Agreement: This model allows organizations to cover all users with a single agreement, simplifying management and ensuring predictable costs.
Active User: In this model, charges are based on the number of active users per month, which is beneficial for organizations with fluctuating usage patterns.
Named User: This model is suitable for organizations that want to purchase licenses for specific individuals who will use Webex Meetings regularly.
These flexible purchasing options enable organizations to choose the model that best aligns with their usage patterns, budget, and collaboration needs.

NEW QUESTION # 20
On which platform is the Cisco Webex Calling based?

• A. Cisco Unified Communications Manager
• B. Broadcloud
• C. Business Edition 4000
• D. Spark Calling

Answer: B

Explanation:
Cisco Webex Calling is based on the Broadcloud platform, which is a cloud-based calling solution designed to deliver enterprise-grade voice services. Broadcloud serves as the backbone for Webex Calling, providing global reach, scalability, and integration with other Cisco collaboration tools.
Cisco Reference
Cisco's documentation on Webex Calling outlines its architecture and platform reliance on Broadcloud.

NEW QUESTION # 21
How is Cisco Software Support (SWSS) basic available?

• A. SWSS is exclusively available for data center customers.
• B. SWSS is included in all Flex Plan subscriptions.
• C. SWSS is exclusively available for enterprise customers.
• D. SWSS is available as an add-on for all customers.

Answer: B

Explanation:
Cisco Software Support Service (SWSS) Basic is a foundational support option that provides access to software updates and technical support for Cisco products. SWSS Basic is included in all Cisco Collaboration Flex Plan subscriptions. This means that any customer who subscribes to the Flex Plan automatically receives basic software support services, which include software updates, upgrades, and access to Cisco's Technical Assistance Center (TAC).
Cisco Reference
Detailed information can be found in Cisco's subscription and software support documentation that covers the Flex Plan inclusions.

NEW QUESTION # 22
What is included in the Webex Try and Buy Program?

• A. one year of Webex conferencing
• B. one year of Webex Teams
• C. unlimited Webex licenses
• D. Webex conferencing, Webex Teams and Devices

Answer: D

Explanation:
The Webex Try and Buy Program includes access to Webex conferencing, Webex Teams, and Devices. This program allows potential customers to try the full range of Webex services and devices to experience the features and benefits before committing to a purchase.
Cisco Reference
For more information, refer to Cisco's official documentation about the Try and Buy Program, which outlines what services and devices are included.

NEW QUESTION # 23
Which Webex Calling feature enables an automatic answering machine with menus?

• A. Hunt Group
• B. Voice Portal
• C. Call Queue
• D. Auto Attendant

Answer: D

Explanation:
The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.

NEW QUESTION # 24
What are two features of Webex Edge? (Choose two.)

• A. Analytics
• B. Audio
• C. Touch Ten
• D. Management
• E. Connect

Answer: A,D

Explanation:
Webex Edge is a set of services that enables integration between Cisco Webex cloud services and on-premises collaboration infrastructure. The two features relevant to this question are:
Analytics (Option B):
Webex Edge for Devices provides detailed analytics that help organizations monitor and manage their collaboration infrastructure effectively. These analytics include data about usage, performance, and device health, which can be crucial for optimizing the collaboration experience and troubleshooting any issues that may arise.
Management (Option D):
Webex Edge provides comprehensive management capabilities, allowing organizations to control and configure their devices and services. This feature enables centralized management, firmware updates, and troubleshooting through the Cisco Control Hub, which is the central management portal for Cisco Webex services.
Cisco Reference
Information about these features can be found in the Cisco Webex Edge documentation and the "WebEx-Overview.pdf" which explains the integration capabilities with Webex Edge for both Analytics and Management.

NEW QUESTION # 25
Which Webex Edge service uses +E.164 numbers?

• A. (Calling
• B. Audio
• C. Management
• D. Video Mesh

Answer: A

Explanation:
The Webex Edge for Calling service uses +E.164 numbers, which is the international public telecommunication numbering plan used for the standardized format of phone numbers. This service integrates on-premises call control with Cisco Webex Calling in the cloud, allowing for consistent numbering and seamless call routing.
Cisco Reference
Cisco documentation on Webex Edge for Calling explains the use of +E.164 numbers for integration purposes.

NEW QUESTION # 26
To whom is development available on the Webex platform?

• A. Development is free for everyone.
• B. Development is pay-per-use.
• C. Development is dependent on developer status.
• D. Development is dependent on customer status.

Answer: A

Explanation:
Development on the Webex platform is free for everyone, which means that any developer or organization can use Webex APIs and SDKs to build custom applications, bots, and integrations. Cisco provides open access to these tools, encouraging developers to create new solutions that enhance collaboration and integrate seamlessly with the Webex ecosystem.
Cisco also offers comprehensive documentation, tutorials, and community support to help developers get started and make the most of the Webex platform capabilities. This approach promotes innovation and the creation of tailored solutions that cater to diverse customer needs.

NEW QUESTION # 27
What is a feature of Cisco Proximity?

• A. uses network IP addresses to locate meeting attendees
• B. uses latency data to quantify presenter skills
• C. pairs to room devices and wirelessly shares meeting content
• D. pairs to room lighting through infrared to align with presentation mode

Answer: C

Explanation:
Cisco Proximity is a feature that allows users to pair their devices (such as laptops, tablets, or smartphones) with Cisco room devices wirelessly and share content without the need for cables or additional adapters. This enhances meeting experiences by making it easy to present and share information directly from personal devices to the room's display system.
Cisco Reference
Cisco Proximity documentation provides details on how the application uses ultrasound signals to detect nearby devices and enables wireless content sharing.

NEW QUESTION # 28
What are two features of the Webex Calling Voice Portal? (Choose two.)

• A. voicemail access
• B. local gateway access
• C. auto attendant greeting recording
• D. end user Control Hub password modification
• E. time schedule setup

Answer: A,C

NEW QUESTION # 29
A partner is working with a customer who needs a Hunt Group and has assigned the feature to the customer site. What is the next step to configure this site feature?

• A. assign a device
• B. assign the license
• C. assign a pilot number
• D. assign a user

Answer: C

Explanation:
After assigning the Hunt Group feature to a customer site in Webex Calling, the next step is to assign a pilot number. The pilot number acts as the entry point for incoming calls to the Hunt Group, allowing the system to distribute these calls according to the Hunt Group settings, such as the specific sequence or pattern in which the calls are delivered to the designated users.
Cisco Reference
Webex Calling configuration guidelines provide details on setting up Hunt Groups, including the assignment of pilot numbers.

NEW QUESTION # 30
Which topic is covered in the Webex Calling Intermediate Administration eLearning course?

• A. Webex Calling and its Portals
• B. UCM Cloud provisioning strategies
• C. Webex Calling and Webex Contact Center troubleshooting techniques
• D. Webex Calling sales strategies

Answer: A

Explanation:
The Webex Calling Intermediate Administration eLearning course covers the topic of Webex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.
Cisco Reference
Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration.

NEW QUESTION # 31
What are the levels of Cisco technical support?

• A. basic, advanced, enhanced, premium
• B. basic, support, enhanced, preferred
• C. basic, support, enhanced, premium
• D. basic, solution, enhanced, premium

Answer: A

Explanation:
Cisco offers multiple levels of technical support to cater to different customer needs. The levels of support include:
Basic: Provides essential support, including access to online resources and tools.
Advanced: Adds more in-depth support with additional resources.
Enhanced: Offers a higher level of support with faster response times and more extensive problem resolution.
Premium: Provides the most comprehensive support, including direct access to Cisco experts, proactive monitoring, and advanced troubleshooting.
These support levels are designed to meet the varying requirements of customers, from those needing minimal assistance to those requiring full-scale, hands-on support.

NEW QUESTION # 32
How do compliance and security relate?

• A. Compliance has no effect on security.
• B. Compliance does not guarantee security but it is a key factor to consider.
• C. Compliance guarantees security.
• D. Compliance is only important for IT administrators.

Answer: B

Explanation:
Compliance and security are related but distinct concepts. Compliance refers to adhering to specific regulations, standards, and policies, which may include security requirements, while security involves protecting data and systems from threats and vulnerabilities. Compliance does not guarantee security because it is typically focused on meeting baseline regulatory requirements, which might not address all potential security risks. However, compliance is a key factor in ensuring that fundamental security measures are in place.
For example, compliance with standards like GDPR or HIPAA involves specific security practices, such as data encryption and access controls, which help improve an organization's overall security posture but do not cover all possible threats.

NEW QUESTION # 33
What are two methods of joining a meeting with the Cisco Webex Meetings desktop app? (Choose two.)

• A. select "file," "launch Webex," then "join meeting."
• B. enter the host username or email
• C. upload email invite into the desktop agg
• D. use the one-click green button
• E. enter a meeting number or username

Answer: D,E

Explanation:
There are two primary methods for joining a meeting using the Cisco Webex Meetings desktop app:
Enter a meeting number or username (Option A):
Users can manually join a meeting by entering the specific meeting number or username in the appropriate field within the Webex Meetings desktop app.
Use the one-click green button (Option B):
The Webex Meetings desktop app provides a "Join" button (green button) that users can click to quickly join a scheduled meeting. This button appears in the app interface when a meeting is about to start or when users are invited to a meeting.
Cisco Reference
The Cisco Webex Meetings user guide provides instructions on various methods to join a meeting using the desktop app.

NEW QUESTION # 34
Which two endpoints allow whiteboarding and annotating on the screen? (Choose two.)

• A. MPP Device
• B. Cisco IP Conference Phone
• C. Webex Board
• D. Cisco IP Phone
• E. DX80

Answer: C,E

Explanation:
The endpoints that allow whiteboarding and annotating on the screen are:
DX80 (Option C):
The Cisco DX80 is a desktop collaboration device that supports whiteboarding and allows users to draw, annotate, and collaborate visually in real-time.
Webex Board (Option E):
The Webex Board is a fully integrated device for team collaboration with capabilities such as whiteboarding, annotating, and content sharing, providing an interactive meeting experience.
Cisco Reference
Further details are available in the product documentation for the Cisco DX Series and Webex Board, highlighting their whiteboarding capabilities.

NEW QUESTION # 35
Where should an administrator set up Auto Attendant for Webex Calling in Control Hub?

• A. from the customer view in https://features.webex.com, navigate to Auto Attendant
• B. from the customer view in https://controlhub.calling.com, navigate to Services > Meetings > Calling
• C. from the customer view in https://admin.webex.com, navigate to Services > Meetings > Features
• D. from the customer view in https://admin.webex.com, navigate to Services > Calling > Features

Answer: D

Explanation:
To set up Auto Attendant for Webex Calling in Control Hub, the administrator should:
Go to the customer view at https://admin.webex.com.
Navigate to Services > Calling > Features.
From there, you can configure Auto Attendant settings, such as call routing, menu options, greetings, and other automated call-handling features.
Cisco Reference
The Control Hub administrator guide provides step-by-step instructions for setting up and managing the Auto Attendant feature in Webex Calling.

NEW QUESTION # 36
Where are Webex customer trials created and managed?

• A. third party SaaS programs
• B. Cisco Commerce Workspace
• C. Webex Board
• D. Control Hub

Answer: B

Explanation:
Webex customer trials are created and managed through the Cisco Commerce Workspace (CCW). CCW allows partners and Cisco account managers to configure and provision trial services for customers, enabling them to test and evaluate Webex services before making a purchase decision.
Cisco Reference
For more details on creating and managing Webex trials, refer to the Cisco Commerce Workspace documentation.

NEW QUESTION # 37
Which functionality do partners have with Cisco Commerce Workspace (CCW)?

• A. quote and transact orders for both traditional resale, subscription, and annuity orders
• B. quote and order resale for product orders
• C. transact orders for distributors
• D. order only for resale and subscription offers

Answer: A

Explanation:
Cisco Commerce Workspace (CCW) provides partners with the functionality to quote and transact orders for a variety of Cisco offerings, including traditional resale, subscription-based services, and annuity orders. This platform allows partners to manage their transactions, configure solutions, and provide pricing and quotes for different types of Cisco products and services.
Cisco Reference
Information on the capabilities of CCW can be found in Cisco's Partner and CCW documentation.

NEW QUESTION # 38
What are two methods to connect a Customer Site to the PSTN for a Webex Calling Partner? (Choose two.)

• A. using a WiFi 4G modem
• B. using a Local Gateway not connected to the PSTN
• C. using a Cloud-Connected PSTN provider
• D. using a Local Gateway connected to the PTSN
• E. using the Cisco PSTN

Answer: C,D

Explanation:
For connecting a Customer Site to the PSTN (Public Switched Telephone Network) in the context of Webex Calling, a Webex Calling Partner can utilize the following two methods:
Using a Local Gateway connected to the PSTN: This method involves deploying a local gateway at the customer's premises that interfaces with the existing PSTN. This gateway acts as a bridge between the customer's on-premises telephony infrastructure and the Webex Calling service, enabling seamless integration and connectivity to the PSTN.
Using a Cloud-Connected PSTN provider: This method involves connecting the customer site directly to a PSTN provider that is cloud-connected. This eliminates the need for on-premises equipment and simplifies the deployment by using a service provider that is integrated with Webex Calling, offering PSTN services directly from the cloud.
These methods ensure flexibility and scalability in how customers connect to the PSTN, based on their specific infrastructure and operational needs.

NEW QUESTION # 39
To whom is the Control Hub available?

• A. exclusively to internal Cisco employees
• B. exclusively to partners
• C. to customers with 100 paid subscriptions
• D. any paid subscription

Answer: D

Explanation:
The Control Hub is available to any paid subscription of Cisco Webex services. Control Hub is a centralized management interface where administrators can manage users, devices, and services, as well as monitor usage and analytics for all Webex services.
Cisco Reference
The Cisco Webex Control Hub guide details its availability for all paid subscriptions, providing access to management and configuration tools.

NEW QUESTION # 40
What is a feature of the Collaboration Flex Plan Value Transfer program?

• A. provides training credits to the partner during trade-in
• B. allows trade-in of IP phones in exchange for a purchase credit on Flex Plan
• C. provides discounting options for Flex Plan during trade-in
• D. allows trade-in of eligible perpetual licenses in exchange for a purchase credit on Flex Plan

Answer: D

Explanation:
The Collaboration Flex Plan Value Transfer program allows customers to trade in eligible perpetual licenses and receive a purchase credit towards the Cisco Collaboration Flex Plan. This feature provides a cost-effective way for customers to transition from a perpetual licensing model to a subscription-based model, enabling them to access the latest Cisco collaboration tools and services. The program is designed to support customers in upgrading their collaboration infrastructure while reducing the financial impact by providing credits for existing investments.

NEW QUESTION # 41
What is the Webex Calling product availability SLO?

• A. 93%
• B. 98.99%
• C. 99%
• D. 99.99%

Answer: D

Explanation:
Webex Calling offers a Service Level Objective (SLO) for product availability of 99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.
Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.
To achieve and maintain the 99.99% availability, Cisco employs several key strategies:
Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.
Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.
Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.
Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.
These measures align with Cisco's commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.

NEW QUESTION # 42
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