CX Service 1z0-1034-20 Dumps | Updated Oct 15, 2021 - TestSimulate
Master 2021 Latest The Questions CX Service and Pass 1z0-1034-20 Real Exam!
NEW QUESTION 32
Which is the correct way to add a new thread entry to an incident by using the Connect for PHP API model?
A)
B)
C)
D)
- A. Option A
- B. Option D
- C. Option B
- D. Option C
Answer: A
NEW QUESTION 33
Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form input widget in the Oracle B2C Service customer portal?
- A. <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
- B. <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
- C. <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
- D. <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
Answer: D
NEW QUESTION 34
You are working in the B2C Service Customer Portal and are attempting to troubleshoot an AJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
- A. in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
- B. in the Customer Portal Development environment, by using phpoutlogO in the controller -php file for the custom widget
- C. in the Customer Portal Production environment, by setting breakpoints in the RightNowEvent.js file
- D. in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
Answer: A
NEW QUESTION 35
Identify two results of changing the MOD_cp_DEVELOPMENT_ENABLED configuration setting to no.
- A. It disables access to the Customer Portal Administration area.
- B. It disables access to Customer Portal files via WebDAV except for access to the assets folder.
- C. It disables access to Customer Portal files via WebDAV.
- D. It disables all customizations on the site and redirects end users to Reference Implementation.
Answer: B,C
NEW QUESTION 36
Which function in Yahoo! User Interface Library (YUI) is used to select an element from the view.php file?
- A. this.Y.3elect ();
- B. Rightnow.Y.select ();
- C. this.Y.one ();
- D. Rightnow.Y.get ();
- E. Rightnow.Y-one ( );
Answer: B
NEW QUESTION 37
Your site has a custom object deployed under a package named ProductRegistration and the object is named RegisteredProduct. You are trying to create a new entry in the RegisteredProduct object from a custom model using ConnectPHP.
Identify the correct code that will create the new entry in the RegisteredProduct object.
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: B
NEW QUESTION 38
You have been tasked with implementing the Syndicated ConditionalChatLink widget on an external page.
Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?
- A. custom-fields: "{"54":"8"}"
- B. custom-fields: "54:8"
- C. custom_fields: "{\"S4\":\"8\"}
- D. custom_fields: "{\"8\":\"54\">
Answer: D
NEW QUESTION 39
You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping in extensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
- A. Option A
- B. Option D
- C. Option B
- D. Option C
Answer: B
NEW QUESTION 40
You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.
- A. The login_required attribute of the Page metatag should be set to false.
- B. Cookies are required for Custom Portal.
- C. A mobile page set mapping has not been enabled.
- D. The pre_age_render hookShould Set the USER_AGENT cookie.
- E. The post_page_render hook should set the user agent cookie.
Answer: A
NEW QUESTION 41
Which statement is true about the Knowledge API?
- A. A new interaction ID is automatically created as soon as an old ID expires.
- B. In the customer portal framework, each unique visit by a user is tracked through the web session
- C. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits for the duration specified by the VISIT_MAX_TIME configuration value.
- D. In the customer portal framework, each unique visit by a user is tracked through an interaction I
Answer: D
NEW QUESTION 42
Your client wants to create three themes: gold, silver, and bronze.
Which three actions will allow the themes to be set dynamically through the URL?
- A. Create custom widget that will, among other things, call the setTheme ( ) method.
- B. Define themes in the template by using the <rn:theme> page tag.
- C. Create the pre_page_r@nder hook.
- D. Create the post_page_render hook.
- E. Create themes in mapping.php by using the <m:theme> page tag.
- F. Create a custom model that will, among other things, call the setTheme ( ) method.
- G. Create custom controller that will, among other things, call the setTheme ( ) method.
Answer: B,F,G
NEW QUESTION 43
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A."
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?
- A. String queryString = "USE REPORT; SELECT id. C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
- B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
- C. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.First tike *A%' ORDER BY Contact.First;
- D. Name.First like 'A%* ORDER BY Contact.Name.First;
- E. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE
Answer: D
NEW QUESTION 44
A developer wants to check all the widgets that are present on the home page of the customer portal. Which steps must be followed to initiate Widget Inspector?
- A. On the customer portal admin dashboard, click Widget Inspector to go to the customer portal and press "Alt + I."
- B. On the home page of the customer portal, press "Alt + I" to initiate Widget Inspector.
- C. Use a WebDav tool to go into File Manager. Open the home.php file to check all the widget rn tags.
- D. On the customer portal admin dashboard, go to Widget Info to find where the widget has been used on the customer portal pages.
Answer: D
NEW QUESTION 45
You are creating the authentication portion of an add-in and have several options.
The agents will have access to use the Connect Web Services (CWS) API and session authentication. Each agent will require a unique login to the system, and audit history should be aggregated by a unique agent.
Identify the correct way to handle authentication in an add-in.
- A. Authenticate via staff account and session ID by calling prepareConnectsession.
- B. Authenticate via a single username and password that is stored in a text file included with the add-in.
- C. Authenticate via a customized SAML authentication structure.
- D. Authenticate via username and password that are stored in add-in server configuration variables.
Answer: A
NEW QUESTION 46
You need to set the address of a new contact using Connect PHP. You have only the abbreviation for the state.
How should you finish the following code to set the state of the Address object?
A)
B)
C)
D)
E)
- A. Option D
- B. Option A
- C. Option B
- D. Option C
- E. Option E
Answer: E
NEW QUESTION 47
You have a client that has a nonstandard data import and cannot use Connect Web Services for SOAP or the Data Import Wizard. This requires you to write script to handle the import. What is the correct method and folder to upload the script?
- A. Using File Manager within the console, select import scripts and upload your script into it.
- B. Using WebDAV, create a new folder in euf/development named scripts and copy your script into it.
- C. Using WebDAV, create a new folder in euf/assets named import and copy your script into it.
- D. Using File Manager within the console, select custom scripts and upload your script into it.
Answer: B
NEW QUESTION 48
The following code snippet is being used in a custom widget view on a page that is accessible to users with disabilities. Identify the error in the code.
- A. The alt attribute on the image tag is missing.
- B. Images cannot be used on pages that are accessible to users with disabilities.
- C. Image size needs to be bigger.
- D. Custom widgets cannot be used on pages that are accessible to users with disabilities.
Answer: C
NEW QUESTION 49
Which statement is true about the Knowledge API?
- A. In the customer portal framework, each unique visit by a user is tracked through an interaction ID.
- B. A new interaction ID is automatically created as soon as an old ID expires.
- C. In the customer portal framework, each unique visit by a user is tracked through the web session
- D. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits for the duration specified by the VISIT_MAX_TIME configuration value.
Answer: A
NEW QUESTION 50
What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?
- A. Custom Object Menu fields
- B. Custom Fields (Menu type)
- C. Custom Object Menu-ONLY objects
- D. Standard State/Province object
- E. Standard Incident Status object
- F. Standard Countries object
Answer: B,E
NEW QUESTION 51
Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)
B)
C)
D)
E)
- A. Option A
- B. Option D
- C. Option B
- D. Option C
- E. Option E
Answer: A
NEW QUESTION 52
Which API operation can be used to retrieve a list of all Incident Queue labels and IDs configured on your Oracle B2C Service site?
- A. QueryObjects
- B. GatValuesForNamedlDHierarchy
- C. GatValuesForNamedID
- D. GetMetaData
Answer: A
NEW QUESTION 53
After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?
- A. The click_stream attribute is missing or incorrect.
- B. The post_report_get_data hook is missing or incorrect.
- C. The pre_report_get_data hook is missing or incorrect.
- D. The pre_paga_render hook is missing or incorrect.
- E. The default mapping is missing or incorrect.
Answer: D
NEW QUESTION 54
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