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2024 Correct and Up-to-date ServiceNow CIS-SPM BrainDumps [Q37-Q61]

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2024 Correct and Up-to-date ServiceNow CIS-SPM BrainDumps

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NEW QUESTION # 37
Where do you define 'Roles' requested via resource plans?

  • A. Resource roles under resource management.
  • B. Roles under system security.
  • C. Under skill management modules.
  • D. No need to define it differently, they are same as system roles.

Answer: A

Explanation:
Explanation
According to the Assigning Resource Roles document, you define 'Roles' requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define
'Roles' requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.


NEW QUESTION # 38
The color band at the top of the project card in Project Workspace displays what project attribute?

  • A. State
  • B. Risk
  • C. Status
  • D. Issues

Answer: C

Explanation:
Explanation
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:
B: Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C: State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D: Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/


NEW QUESTION # 39
What is a resource event?

  • A. A non-scheduled activity impacting capacity.
  • B. A block of time that a resource spends on a task.
  • C. An event scheduled by a project manager.
  • D. An external event.

Answer: A

Explanation:
Explanation
A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.


NEW QUESTION # 40
Demand assessments are triggered as soon as the demand enters what state?

  • A. Approved.
  • B. Submitted.
  • C. Screening.
  • D. Qualified.

Answer: B

Explanation:
Explanation
According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.


NEW QUESTION # 41
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?

  • A. Back Load.
  • B. Front Load.
  • C. Any.
  • D. Even.

Answer: C

Explanation:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.


NEW QUESTION # 42
To set up a group for selection in a resource plan, the group record needs to include which role?

  • A. it_project_user
  • B. pps_resource
  • C. resource_manager
  • D. itil

Answer: B

Explanation:
Explanation
According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.


NEW QUESTION # 43
If a user creates a new demand from the demand workbench, what state will the system save the record in?

  • A. draft
  • B. approved
  • C. open
  • D. qualified

Answer: D

Explanation:
Explanation
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench.
The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.


NEW QUESTION # 44
If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?

  • A. form_admin.
  • B. timecard_admin.
  • C. approval_admin.
  • D. activity_admin.

Answer: B

Explanation:
Explanation
According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:
A: activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans2.
C: form_admin: The form_admin role can create and modify forms, form sections, and form layouts3.
D: approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Ap


NEW QUESTION # 45
Which role is needed to group related projects and demands?

  • A. it_project_user
  • B. it_project_manager
  • C. it_demand_manager
  • D. it_program_manager

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:
B: it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs2.
C: it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs3.
D: it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer


NEW QUESTION # 46
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:

  • A. Configure the Project form
  • B. Export the project to XML format
  • C. Import your project
  • D. Create custom fields in your ServiceNow instance

Answer: D

Explanation:
Explanation
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.


NEW QUESTION # 47
What is the default table that stores the idea categories that a user can select from when submitting an idea?

  • A. im_idea_core
  • B. im_category
  • C. im_module
  • D. dmn_demand

Answer: B

Explanation:
Explanation
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.


NEW QUESTION # 48
A user's availability is calculated as:

  • A. Allocated time
  • B. Capacity minus allocation
  • C. Allocated hours divided by the total capacity
  • D. Sum of allocated and confirmed hours, divided by the total capacity

Answer: C

Explanation:
Explanation
According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con


NEW QUESTION # 49
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?

  • A. The task rate cards.
  • B. The distribution costs
  • C. The hourly rate of the specified role.
  • D. The CI rate cards.

Answer: C

Explanation:
Explanation
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A: The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B: The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan3.
D: The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con


NEW QUESTION # 50
The combination of the user and the assigned portfolio must be unique when adding a user to which registry?

  • A. UX Page Registry.
  • B. Stakeholder Registry.
  • C. Application Registry.
  • D. Event Registry.

Answer: B

Explanation:
Explanation
According to the Stakeholder Registry document, the combination of the user and the assigned portfolio must be unique when adding a user to the stakeholder registry. The stakeholder registry is a table that stores information about the stakeholders of a portfolio. The other options are not correct, as they are not registries that require a unique combination of user and portfolio. The application registry is a table that stores information about the applications in the system. The event registry is a table that stores information about the events that trigger notifications. The UX page registry is a table that stores information about the UX pages that are available for portfolios.


NEW QUESTION # 51
Is resource capacity derived from FTE or schedules?

  • A. Both.
  • B. Only Schedules.
  • C. Neither.
  • D. Only FTE.

Answer: B

Explanation:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.


NEW QUESTION # 52
When creating a project from demand, what related records are moved and copied upon Project Creation?

  • A. Idea and Demand.
  • B. Resource Plan and Change Requests.
  • C. Cost Plan and Assessment.
  • D. Resource Plan and Cost Plan.

Answer: D

Explanation:
Explanation
According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation.
The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.


NEW QUESTION # 53
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

  • A. Incidents, Problems, Change.
  • B. Project, Defect, Requests.
  • C. Stories, Vulnerability Tasks, Enhancements.
  • D. Decision, Risk, Requirements.

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task


NEW QUESTION # 54
Depending on the execution type selected for a particular project, one of these dashboards will also be available:

  • A. User Manager Dashboard
  • B. Project Summary - Waterfall Dashboard
  • C. Timecard Dashboard
  • D. PMO Dashboard

Answer: B

Explanation:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.


NEW QUESTION # 55
Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?

  • A. 'Enable altering of planned date for task in WIP/Closed'.
  • B. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
  • C. 'Calculate ROI percentage based on a project's estimated cost and its net value'.
  • D. 'Rollup project start date from tasks'.

Answer: B

Explanation:
Explanation
According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer


NEW QUESTION # 56
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.

  • A. pm_toplevel_project
  • B. pm_home_page_config
  • C. pm_project
  • D. project_template_config

Answer: B

Explanation:
Explanation
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.


NEW QUESTION # 57
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers

  • A. Default rate
  • B. Demand rate
  • C. Rate card
  • D. Project rate

Answer: C,D

Explanation:
Explanation
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A: Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C: Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con


NEW QUESTION # 58
What role can configure the default columns in the project planning console?
Choose 2 answers

  • A. admin
  • B. it_console_admin
  • C. it_pps_admin
  • D. it_project_manager

Answer: A,C

Explanation:
Explanation
According to the ServiceNow support article1, the it_pps_admin role can configure the default columns in the project planning console by modifying the pm_project_planning_console list view. The admin role can also do this, as well as any other configuration on the platform2.
1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714565 2:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce


NEW QUESTION # 59
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.

  • A. com.snc.project.copy.additional_attributes
  • B. com.snc.project.calculate_roi
  • C. com.snc.project.multicurrency.rollup_if_different
  • D. com.snc.project.rollup_project_start_date

Answer: C


NEW QUESTION # 60
If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?
Choose 2 answers

  • A. Open
  • B. Work in Progress
  • C. Pending
  • D. Closed

Answer: B,D

Explanation:
Explanation
According to the Planning Console document, if the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.


NEW QUESTION # 61
......

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