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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?

A) BlackBerry Lost and Found
B) BlackBerry Protect
C) App World
D) BlackBerry Help

2. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A) Language and Input in Device Settings
B) The Hub
C) Learn How Menu items in Setup
D) About Menu in Device Settings

3. Where can saved VPN Profiles be located on the BlackBerry Smartphone?

A) Settings. Network Settings. VPN
B) Options. Wi-Fi. VPN
C) Settings. VPN
D) Options, Security. VPN

4. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) NFC Activate
B) Activation is not possible
C) Wi-Fi activate
D) VPN Proxy support

5. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
D) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.

Solutions: