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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?

A) 1616 IP Phone with VPN software
B) VPN gateway for each remote worker
C) modified 46vpnsettings .txt file
D) Modified 46XXsettings. scr file

2. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Upgrade or downgrade the IP Office core software to fix the issue.
C) Duplicate the issue and obtain traces.
D) Replace hardware outside warranty.
E) Test and document the results of the implemented solution.

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is not a CCR administrator.
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is in After Call Work (ACW).
E) All of the CCR licenses are being used.

4. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone must be changed from SIP to H.323.
B) The telephone requires an IP 500 control unit.
C) The telephone MAC address must registered in IP Office.
D) The telephone firmware requires an upgrade.

5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.

Solutions: