Avaya Small and Medium Enterprise (SME) Communications Solutions Exam (3000.3) Free Practice Test

Question 1

When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A. if telephones need to be upgraded thereby increasing downtime

B. if telephones and system features have changed between loads

C. if all licenses will need to be renewed

D. if hardware is compatible with the new version of IP Office

E. if older IP Office applications are to be supported

Correct Answer: A,B,D,E

Question 2

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

D. ''Agent1''cannot be used as a name for a CCR agent.

Correct Answer: B

Question 3

What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

A. 4

B. 8

C. 3

D. 6

Correct Answer: D

Question 4

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Research possible causes and implement a solution

B. Upgrade or downgrade the IP Office core software to fix the issue.

C. Duplicate the issue and obtain traces.

D. Replace hardware outside warranty.

E. Test and document the results of the implemented solution.

Correct Answer: A,C,E

Question 5

Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A. Resource View

B. Snapshot

C. Selective View

D. Development Tracing

E. Continuous log

Correct Answer: B,E

Question 6

Which method can be used to verify if the IP telephone .bin files have been upgraded.

A. Verify from Call Status.

B. Verify that the .bin file is in the Manager folder.

C. Verify from the extension from in the Manager application.

D. Verify the file names from the telephone menu.

Correct Answer: D

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Avaya Small and Medium Enterprise (SME) Communications Solutions (3000.3) Free Practice Test