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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Elite with EAS
C) Premium
D) Silver

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.56.56
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.86.58

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms svc menu, pkg_install option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms adm menu:, pkg_install option
D) Using CMS main menu, System Setup menu, Package management option

4. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) CMS-Supervisor
C) CMS-Terminal
D) cms adm

5. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /var/log/cms_nstall.log
B) /var/adm/messages
C) /tmp/install.log
D) /cms/install/canfig.sog
E) /cms/install/logdir/adminlog

Solutions: