Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam (6201-1) Free Practice Test

Question 1

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A. This message can be ignored as it is not the reason the link is down.

B. The wrong CMS has been installed and the correct server needs to be ordered.

C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

D. The wrong Communication Manager version on the CMS has been selected.

Correct Answer: B

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Question 2

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A. BCMS records the call at the start of the call, and CMS records the call at the end.

B. BCMS holds data longer than CMS

C. CMS records the call at the start of the call, and BCMS records the calf at the end

D. BCMS will not collect data if the link to the CMS is down.

Correct Answer: A

Question 3

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A. Local Announcements

B. Integrated Announcements

C. Music-on-hold

D. Voice over IP

Correct Answer: B,C

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Question 4

The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A. Increase the File System Partition size on the CMS.

B. Increase the Free Space Allocation on the CMS

C. Increase the number of VDNs on the Communication Manager

D. Increase the Data Storage Allocation on the CMS.

Correct Answer: D

Question 5

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

B. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

C. Timetable can be used to schedule a LAN backup of the customer's data.

D. Timetable can be used to schedule a LAN backup of the customer's system.

E. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

Correct Answer: B,E

Question 6

In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A. Vector farm

B. Agent Login ID farm

C. Hunt Group farm

D. VDN farm

Correct Answer: D

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation (6201-1) Free Practice Test