Download Avaya : 6201-1 Questions & Answers as PDF & Test Software
Updated: May 29, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. What is the term of an extension that routes calls to specific vector?
A) Vector Routing Number (VRN)
B) Vector Directory Number (VDN)
C) Hunt Group Number (HGN)
D) Routing Directory Number (RDN)
2. Which communication manager option on the communication manager gives the customer call centre capabilities?
A) Expert Agent Selection (EAS)
B) Best Service Routing (BSR)
C) Automatic Call Distribution (ACD)
D) Least Occupied Agent (LOA)
3. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A) /var/log/cms_nstall.log
B) /var/adm/messages
C) /tmp/install.log
D) /cms/install/canfig.sog
E) /cms/install/logdir/adminlog
4. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) It is not necessary far either the reporting adjunct or the switch release to change.
5. What is the purpose of class of service (COS) administration of Contact Centre?
A) COS ensures that the most skilled agent receives calls first.
B) COS restricts the calls a user can make and receive.
C) COS is used to restrict calls between incoming and outgoing trunk groups.
D) COS defines which features an agent may access.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: E | Question # 4 Answer: C | Question # 5 Answer: D |
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