Download CompTIA : PD1-001 Questions & Answers as PDF & Test Software
Updated: May 30, 2026
No. of Questions: 861 Questions & Answers with Testing Engine
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CompTIA PDI+ Beta Sample Questions:
1. Which of the following hazards must the technician be aware of when working with toner?
A) It can cause the floor to become slippery.
B) It causes the paper to heat up.
C) It conducts electricity.
D) It is combustible.
2. A technician is called back to a client for an issue that was repaired the day before. The client is very upset that their unit is broken again. Which of the following is the BEST way to respond to the client on arrival?
A) The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.
B) The technician should show up at the clients site and avoid them completely until they have had a chance to look at the device and resolve the error. Then they should get the client; show them the now working device and how to use the device.
C) The technician should show empathy for the users situation and the inconvenience that the downtime has caused. The technician should then advise the client that this device is very old and that they will continue to experience the problem until they upgrade to a new unit.
D) The technician should ask what the client did to the unit after they left, why it is broken again and what the client was doing to it to make it malfunction again. Ask the client to demonstrate exactly how they damaged the device.
3. A customer reports their printer device has several different problems. When the technician arrives, it is working properly. What can the technician do now?
A) Reinstall the printer drivers for the customer.
B) Stay at the machine until the problems re-occurs.
C) Run the error log to see if it shows any previous problems within the past several days.
D) Ask the customer to call the technician directly the next time the problems occur.
4. A technician is onsite performing preventative maintenance on a color copier. The technician remembers that they need to make an important personal phone call and their cell phone does not have coverage in this area. Which of the following would be BEST to handle this situation?
A) At a good stopping point leave the site and go back to your office to make the call, return to the job as soon as possible.
B) Stop the preventative maintenance and drive to an area with cell phone coverage.
C) Explain the situation and ask the client if you could use a phone to make the call.
D) Without bothering the client go to a phone in a private area and make the call, try and keep the call as brief as possible.
5. When troubleshooting image quality problems on a MFD, a technician observes a black line on the output in a simplex copy or print. Which of the following is the cause of the problem?
A) Scanner glass
B) Transfer unit
C) Photoconductor
D) CCD assembly
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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