Download Oracle : 1z0-981 Questions & Answers as PDF & Test Software
Updated: Jun 03, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A) You need to use the export and import option.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to re-create the message template across the multiple interfaces.
2. Which two statements are true about linking products, categories, and dispositions?
A) Product-category linking restricts customers from searching on the Customer Portal.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) A leaf product's links are inherited from its parent product.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Product-category linking is independent of product-disposition linking.
3. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
A) Creating multiple workspaces per business function and assigning to different profiles
B) Placing objects on different tabs and splitting the loading across multiple tabs
C) Utilizing workflows and splitting functionality into more than one workspace
D) Removing fields in the workspaces
4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
A) f1, f2, f5, f3, f4
B) f2, f5, f1, f3, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f3, f1, f4
5. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
A) Entry Point
B) Load
C) Return
D) Workspace
E) Decision
F) Set Fields
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: A | Question # 4 Answer: E | Question # 5 Answer: A,D,E |
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