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1. What are three required sections for Custom Process Models?
A) Footer
B) Test harness
C) Header
D) Code containing custom business logic
E) Code containing integration with external systems
F) Test script
2. Which two components can be edited in a standard report?
A) Non-selectable filters
B) Report headings
C) Schedules
D) Graphs
E) Column headings
F) Permissions
3. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
A) Creating multiple workspaces per business function and assigning to different profiles
B) Placing objects on different tabs and splitting the loading across multiple tabs
C) Utilizing workflows and splitting functionality into more than one workspace
D) Removing fields in the workspaces
4. Which four statements are true about incident rules?
A) A catch-all escalation action has no impact on incident rules.
B) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
C) A catch-all rule has no impact on incident rules.
D) Incident rules should have one rule state.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) All incident rules should have an action to transit from the initial state to another state.
G) Incident rules should have a minimum of two rule states.
5. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
A) SLAs
B) Workspace rules
C) Profile functional permissions
D) Configuration settings
E) Profile workspace assignment
F) Profile navigation assignment
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C,F | Question # 3 Answer: A | Question # 4 Answer: B,D,E,F | Question # 5 Answer: C,E,F |
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