Download Oracle : 1Z0-465 Questions & Answers as PDF & Test Software
Updated: Jun 03, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
1. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?
A) Have the customer use the IE browser.
B) Instruct the end customer to enable Java on their Mac.
C) Have the customer clear their browser cache and try again.
D) Nothing, Co Browse is not supported for a Mac OS.
2. Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.
A) Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
B) Create an escalation rule for the agent profile to "First Due".
C) Change the pull policy for the agent profile to ""First Due.
D) Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
3. Identify the three options available on the deployment screen in customer portal.
A) Stage
B) Production
C) Rollback
D) Promote
E) Develop
4. Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.
A) Set up an access level without customer visibility and assign it to the registered customer answers.
B) Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
C) Create special Products and Categories for the registered customer answers.
D) Set up an access level without customer visibility and assign it to all the customer answers.
E) Create a special public answer status for the registered customer answers.
5. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.
A) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
B) Unhide the computed score (solved) column.
C) Insert the score (solved count) columns.
D) Change the variables for $new and $updated.
E) Delete the exceptions for New and Updated.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A,C,D | Question # 4 Answer: B,C | Question # 5 Answer: A,C |
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