A. Users who are blind must be able to withdraw money without help from another person

B. Users who request a receipt must be able to understand it

C. Users must be able to withdraw money with any valid national or foreign bank card

D. Users must have a feeling of complete privacy when using the cash machine

E. Users must be able to withdraw money twice as quickly as before

F. Only users with a genuine bank card must be allowed to withdraw money Fake or stolen bank cards must be retained by the cash machine.

A. A moderated, problem-oriented discussion between representative users

B. Representative users are observed while they solve representative, given tasks using the interactive system

C. Representative users test the interactive system in order to find faults and defects

D. An expert carefully evaluates the interactive system to uncover usability problems

E. Representative users are asked to give their opinion about the interactive system

F. Representative users evaluate the interactive system using a questionnaire

A. Enter the password

B. Log in to a car rental website

C. Book a flight

D. Register on a car rental website

E. Rent a car

F. Cancel a car rental reservation

A. Accelerator

B. Gear stick

C. Brake disc

D. Number plate

E. Rear-view mirror

F. Bumper

A. The company logo must appear in the top left-hand corner of each web page

B. At least 80% of 25 users who use the website for the first time must be able to rent a car within 10 minutes

C. The colour scheme of the website must reflect the standard colours of the company

D. The website must have a help system

E. Users must be able to cancel a reservation

F. The website must be at least as usable as those of the two main competitors

A. A meeting where designers brainstorm ideas for a new interactive system

B. An evaluation of a storyboard

C. A focused discussion where an inspector leads a group of participants through a set of questions on a particular topic

D. An examination (inspection) of the results of a contextual interview

E. An evaluation that involves representative users performing specific tasks with the interactive system to enable identification of usability problems

F. An evaluation of an interactive system where experts identify potential usability problems

A. Style guide

B. Persona

C. Wireframe

D. Use scenario O

E. Design pattern

F. Storyboard

A. Specification of graphic design

B. Style guide

C. Content hierarchy

D. Wireframe

E. The words used in the user interface, for navigation and content

F. User interface guidelines