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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 7930
C) 9951
D) 6921
E) 7970

2. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Cisco Unified ICM CLI
B) Web-based portico interface
C) direct URL that is typed into an Internet browser
D) Cisco Unified Communications Manager Real-Time Monitoring Tool
E) Cisco Unified Contact Center Enterprise Support Tools

3. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure the agent, supervisor, and CTI user accounts
B) configure the agent ID, supervisor ID, and system administrator password
C) configure Cisco Unified IP IVR translation routes
D) configure agent IP phone, supervisor IP phone, and CTI route points
E) configure device associations of agent phones and CTI devices with the peripheral gateway user
F) configure agent targeting rules for agent IP phone dialed numbers

4. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

5. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) PSTN gateway trunks
C) MTP resources
D) IVR ports

Solutions: