Last Updated: Jun 07, 2026
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The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hu-
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When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)
Which protocol is SIP Server using when in communication with Softswitch?
Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?
Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?
Which statements are correct?
Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?
You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?
How is the Genesys SIP Server licensed?
What is the response to REFER when the REFER method is used?
What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)
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