Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

• Facilities
• Change
• Self Service
• Incident

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

• My Groups Tasks
• My Teams Work
• My Teams Tasks
• My Groups Work

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

• A map that is used to store the history of the incident records
• A map to determine relationships between fields displaying in an import Set to fields in an existing table
• A map used to trigger Business Rules before the data is queued in the outbound Web Service
• A map used to add data to encrypted fields

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

• Related Lists
• Variable Types
• Request Types
• Order Guides

Correct Answer: C

What is the language used for scripting in ServiceNow?

• Jelly
• Java
• JavaScript
• AngularJS

Answer: C

What is the duration of the ServiceNow-PR000370 Exam

• Number of Questions: 40
• Length of Examination: 90 minutes
• Format: Multiple choices, multiple answers
• Passing Score: 70%

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Certification Path

ServiceNow-PR000370 is an advanced exam and requires ServiceNow Fundamentals as pre-requisite.

• Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.

• Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.

• To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.

ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• The importance of branding, as well as how to apply it to the platform
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Populating the database using import sets
• Notifications and chat
• Capturing and moving configurations between instances, using update sets
• Various script types used throughout the platform
• Protecting ServiceNow instance data using Access Control rules
• Some of the major tools and features related to application development
• Using Flows and Workflows for process automation
• Users, groups, and roles
• The structure of a configuration management database (CMDB) and associated configuration items
• Application navigation and user interfaces like lists and forms
• The database structure: tables, records, and fields
• Running basic reports, as well as the benefits of metrics and dashboards
• Task management using assignment rules, presence, and work notes