ServiceNow Certified System Administrator (CSA) Free Practice Test

Question 1

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A. They direct the user to a catalog UI policy

B. They direct the user to a catalog client script

C. They direct the user to a catalog property

D. They direct the user to a record producer

Correct Answer: D

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Question 2

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

A. Scheduled Reports, a custom snapshot table, and a Projection report

B. Key Performance Indicators (KPIs) - KPIs track metrics but do not inherently provide trend analysis or forecasting.

C. Scheduled Reports, a custom snapshot table, and a Trend report

D. Performance Analytics

E. Scheduled Reports and Excel

Correct Answer: D

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Question 3

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A. Groups can assign tasks to users based on availability

B. Group members can avoid tasks, which are nearing SLA breach

C. Groups can assign tasks to users based on skills

D. Group members can choose their tasks from My Groups Work

E. Groups can assign tasks to users based on on-call schedules

F. Site support members can pick tasks, based on Location

Correct Answer: C,D,E,F

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Question 4

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

A. Use System Administration > Normal Security module

B. Select Global Update Set

C. Log out and back in

D. End impersonation

E. Select Normal role

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Reports can be created from which different places in the platform? (Choose two.)

A. Statistics module

B. List column heading

C. View / Run module

D. Metrics module

Correct Answer: B,C

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Question 6

Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read-only, and/or hidden?

A. O UI Policies

B. O UI Actions

C. O Client Scripts

D. O Business Rules

Correct Answer: A

Question 7

One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

A. Ada

B. New

C. Publish

D. Edit

E. Manage

Correct Answer: A,B,D

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Question 8

What component of the ServiceNow infrastructure defines every table and field in the system?

A. Dictionary

B. Field Map

C. Data Atlas

D. Table Class Manager

E. Schema

Correct Answer: A

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Question 9

Table Access Control rules are processed in the following order:

A. table name, parent table name, any table name (wildcard)

B. any table name (wildcard), parent table name, table name

C. any table name (wildcard), table name, parent table name

D. parent table name, table name, any table name (wildcard)

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

A. Wait for Match

B. Wait for Condition

C. Look for Update

D. Ask for Approval

E. Create Record

F. Look Up Record

Correct Answer: B,D,E,F

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Question 11

How is a user defined in ServiceNow?

A. A User is a record stored in the Profile [sys_user_profile] table

B. A user is a record stored in the User [sys_user] table

C. user is a record stored in the User Preference [Sys_user_preference] table

D. A user is 2 field in the LOAP integration

Correct Answer: B

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Question 12

When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

A. abc

B. sys_abc

C. u_abc

D. snc_abc

Correct Answer: C

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Question 13

A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role What type of rules (s) would you use to implement this requirement?

A. Dictionary Design

B. UI Policy

C. UI Design

D. Field Limiter

E. Form Constraint

Correct Answer: B

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Question 14

Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered

B. Number List, Single Line Text, and Reference

C. Multiple Choice, Select Box, and Checkbox

D. True/False, Checkbox, and Number List

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 15

Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to tables, forms, schedules, and client scripts

B. Changes made to: tables. forms groups, and configuration items (Cls)

C. Changes made to tables, forms, views, and fields

D. Changes made to: tables, forms. Business Rules, and data records

Correct Answer: A

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ServiceNow Certified System Administrator (CSA) Free Practice Test