ServiceNow Certified Field Service Management (FSM) Implementation Specialist (CIS-FSM) Free Practice Test
Question 1
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?
Correct Answer: A
Question 2
When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?
Correct Answer: B
Question 3
Reactive, Planned, and Predictive are examples of what?
Correct Answer: A
Question 4
What is used to categorize different types of work for time reporting?
Correct Answer: B
Question 5
What can customers use on the service portal to view and select available service windows?
Correct Answer: A
Question 6
Users can be assigned work order tasks and edit these records if they: (Choose two.)
Correct Answer: A,B
Question 7
Which mobile application does field service use?
Correct Answer: A
Question 8
Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?
Correct Answer: D
Question 9
What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
Correct Answer: C