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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) A working network connection.
B) Profile parameters should be left at default values.
C) The RFC destination SAPOSS should be set up.
D) Data Collectors should be stopped.

2. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The reporter has selected the correct SAP support center.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The message refers to only one problem.

3. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Report development
B) Safe remote access
C) Performance measurement
D) Batch job planning

4. What can be considered a corrective action for a critical issue?

A) The incident was acknowledged by its processor.
B) The customer was contacted within the Service Level Agreement (SLA).
C) The assessment of the situation has been completed.
D) A workaround has been provided to the customer.

5. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow customers to find solutions for their own product issues.
B) SAP Notes inform customers about corporate strategy.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) One SAP Note can cover multiple technical issues.

Solutions: