SAP Certified Support Associate - Incident Management with SAP BusinessObjects (C-BOSUP-90) Free Practice Test

Question 1

What are key components of SAP Enterprise Support offering? (Choose two)

A. Implementation Roadmap

B. Global Support Backbone

C. Mission Critical Support

D. Extended Product Support

Correct Answer: B,C

Question 2

What is Product Support Hierarchy in SAP environment? (Choose two)

A. It is an instrument in organization and reporting within Product Support.

B. It is part of the Service Level Agreement.

C. It defines the maintenance pricing level.

D. It is a view on the Application Component Hierarchy.

Correct Answer: A,D

Question 3

What types of remote connections to customer's systems are available? (Choose two)

A. NetMeeting

B. Webex

C. Netviewer

D. R/3 Support

Correct Answer: C,D

Question 4

How can you setup SAP EarlyWatch Alert?

A. Using SMSY transaction to create your logical components first, if this is not already done

B. Connecting to SAP Service Marketplace and defining your landscape

C. Connecting to SAP Service Marketplace and setting up the parameters

D. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

Correct Answer: A

Question 5

How can you find the Root Cause Analysis within SAP Solution Manager?

A. Open a new application with default settings.

B. Fill in the search box with keyword Root Cause Analysis.

C. Use the appropriate work center transaction code.

D. Use the left side menu.

Correct Answer: C

Question 6

Which component of SAP Solution Manager will help you to identify the latest software updates?

A. Implementation Content

B. Work Center

C. Root Cause Analysis

D. Maintenance Optimizer

Correct Answer: D

Question 7

What is contained in an SAP EarlyWatch Alert report? (Choose two)

A. System configuration

B. Additional recommendations from support consultants

C. User's login and password

D. Performance overview

Correct Answer: A,D

Question 8

An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A. The message requires further qualification.

B. A note needs to be created based on the result of the investigation.

C. A fix is required.

D. Trace files require further analysis.

Correct Answer: A

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects (C-BOSUP-90) Free Practice Test